Operations Supervisor

Global Lending Services • Greenville, SC

8d • Onsite

About The Position

The Operations Supervisor is responsible for overseeing the day-to-day operation and management of a team of associates to ensure individual and team performance objectives are met. This supervisor is responsible for the development of team members through daily feedback, coaching, training, and recognition strategies, as well as executing programs to improve customer experience and business processes.

Requirements

• Minimum of bachelor’s degree required
• Strong oral and written communication skills
• Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching, and feedback to assigned staff
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
• Ability to effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
• Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
• Team player that can adapt in a fast paced and changing environment
• Proficient computer skills with working knowledge of standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required

Responsibilities

• Support the development, administration, and compliance of departmental and company procedures, policies, and metrics
• Analyze data to drive process improvement, increase performance and efficiencies, reduce operational risk, and prevent loss
• Assist with the development, testing, and implementation of new operational tools, features, and process improvements that support business objectives
• Provide training, guidance, performance coaching, and feedback to direct or indirect employees
• Research, implement, and execute departmental workflows, and recommend opportunities for improvement
• Develop and maintain department goals and employee work schedules to meet operational objectives and customers service level requirements
• Identify opportunities to improve workflows, call logic, scripts, and operational processes, and partner with vendors and internal teams to implement enhancements
• Monitor calls and drive resolutions for escalated concerns and complaints
• Provide managerial oversight for departmental staffing and employee performance
• Collaborate with other departments and external vendors to ensure operational processes and automated interactions meet regulatory and quality standards
• Maintain electronic records and files that support work performed, results, and outcomes
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
• Demonstrate commitment to the organizational core values and key competencies
• Perform additional assignments and special projects as required by the needs of the company or as directed by management

Benefits

• Competitive base pay and performance bonuses, dependent on role
• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level