Operations Supervisor

Vanderlande•Orlando, FL

10d•Onsite

About The Position

Vanderlande is responsible for the Service & Maintenance of the Baggage Handling System at the Orlando International Airport (MCO). This role supervises a small group of diverse operational employees, including Control Room Operators, VSS Operators, Contractors, and/or Unjammers. The position requires ensuring the quality of operations executed on-site according to contract agreements, managing system issues with the maintenance/operation team and the customer, and conducting daily meetings with the client for status reporting. The Operations Supervisor will set up and maintain work schedules to ensure fulfillment of contract deliverables, assist the manager by overseeing and managing the maintenance and operations of the Baggage Handling System, and act as a VI representative for operational and safety meetings with the Airport, TSA, and airlines. This role involves working closely with VI personnel regarding site-related operational issues, setting priorities, distributing work, monitoring progress and quality, and ensuring all operational activities are executed properly and on time in a large and complex environment. The supervisor will implement new procedures, take care of knowledge transfer, and initiate and implement process improvements to ensure continuous improvement of operational performance. They will generate daily operational reports, conduct analyses of the overall health of the baggage handling system, and ensure employees comply with company rules, standards, and key values. Additionally, the role involves assisting the O&M Manager and Operations Manager in formulating monthly contractual reports, acting as a Safety Advocate, managing the daily operation, leading and setting the direction of the team, and maintaining and enforcing policies and procedures.

Requirements

4+ years operational experience in all aspects of a complex conveyor system
Experienced with MS Office– Excel, Word Processing and Outlook
Experienced with processes and procedures in on-site operational locations, preferably at airports
Leadership experience, capable of working with teams
Competent customer-oriented professional who can work independently and accurately
Must be able to attain and sustain an Airport I.D. Badge
Valid Driver's License

Nice To Haves

Airport and Warehouse Operations experience
Conveyor services or material handling services experience
Willing to work long hours in a stressful environment at nights and on the weekends

Responsibilities

Ensure quality of operations executed on-site according to contract agreed with the customer(s)
Manage system issues on-site with the maintenance/operation team and the customer
Conduct daily meetings with client for the purposes of status reporting as required
Setup and maintain work schedule to ensure fulfillment of contract deliverables
Assist the manager by overseeing and managing the maintenance and operations of the Baggage Handling System
Act as VI representative for operational and safety meetings with the Airport, TSA, and the airlines when needed
Work closely with VI personnel regarding site related operational issues
Sets priorities, distributes work, monitors progress and quality
Ensures all operational activities are executed properly and in time in a large and complex environment
Implements new procedures and takes care of knowledge transfer
Initiate and implement process improvements to ensure continuous improvement of the operational performance to the contract
Possesses good overview of the work to be done, determines the most efficient and effective working method
Anticipates problems, which disturb the daily operation
Generate daily operational reports and conduct analyses of overall health of the baggage handling system
Ensures that employees comply with the company rules, standards and key values at VI (acts as a role model)
Assist the O&M Manager, and Operations Manager in formulating monthly contractual reports
Acts as a Safety Advocate
Manages the daily operation, leads and sets direction of the team
Maintains and enforces policies and procedures including but not limited to: Communication plans, safety plans, contingency plans, attendance, quality control of craftsmanship, inventory management, training requirements, etc.