Operations Supervisor

. Crane Worldwide Logistics . • Hayward, CA

4d • $54,000 - $73,000 • Onsite

About The Position

The Operations Supervisor is responsible for executing Key Performance Indicators (KPIs) according to company standards, including operational aspects of 'The Morning Routine' and 'The Director's Playbook'. This role involves coordinating daily and weekly activities, planning workloads and staffing, and is accountable for production, supervision, discipline, and conflict resolution among employees. The supervisor will monitor and evaluate employees based on goals and standards, enforce policy and procedure compliance, and coordinate with other departments. They will also respond to and solve production problems, train employees on job-specific duties, develop employees through coaching, and make suggestions for process improvements. Effective communication with clients, vendors, and employees is essential. The role includes planning warehouse layout and storage areas, assisting the Operations Manager with planning and budget processes, and performing other assigned duties.

Requirements

• High school diploma or GED Required.
• Four years industry experience required.
• Two years supervisory required.
• Forklift Certified.
• Job will require presence at the assigned work location.
• Problem solving- identifies and resolves problems in a timely manner.
• Client Service- manages difficult client situations, responds promptly to client needs and welcome client feedback.
• Quality management-look for ways to improve and promote quality and demonstrates accuracy and thoroughness.

Responsibilities

• Execution of applicable KPI’s per company standard to include “The Morning Routine” and operational aspects of “The Director’s Playbook”.
• Coordinates daily and weekly activities, planning workloads and staffing accordingly.
• Accountable for production, supervision and discipline of employees, and conflict resolution.
• Monitor and evaluate employees based on goals and standards.
• Enforce policy and procedure compliance.
• Coordinate with other departments within the company.
• Respond to & solve production problems.
• Train employees on job specific duties and develops employees through coaching.
• Make suggestions and show initiative for process improvements.
• Effectively communicate with clients, vendors and employees.
• Plans layout of warehouse and other storage areas, considering turnover, size, weight, and related factors of items stored.
• Assist Operations Manager with planning and budget process.
• Other duties as assigned.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED