Operations Supervisor - Institutional Middle Office (IMO)

Brown Brothers Harriman & Co•Boston, MA

About The Position

The Operations Supervisor in Institutional Middle Office (IMO) serves as a conduit between clients’ front-office trading, oversight functions, and back-office servicing centers. The role oversees risk mitigation and workflow management for the Middle Office’s day-to-day operations. It supervises a small team with direct reports and serves as the team’s first point of escalation. The supervisor also supports employees’ career development and manages their performance. The position reviews transaction processing and reporting for accuracy and completeness, ensures deadlines are met, and maintains accurate and current procedures and best practices. It supports client interactions and departmental projects, trains new hires on BBH technology and vendor products, and maintains in-depth knowledge of BBH applications.

Requirements

BA or equivalent.
Proficiency in Microsoft Office.
Ability to stay focused on detailed information for long periods.
Ability to discern numbers and number sequences and to comprehend written material.
Ability to manage hourly and daily deadlines.
Ability to read, write, and speak English.

Nice To Haves

Advanced Excel skills.
Knowledge of industry regulations, financial markets, and industry vendor products, such as matching utilities, custodians, and accounting platforms.
Experience with applications such as Bloomberg, DTTC ITP, SWIFT, and FactSet.

Responsibilities

Review and verify employees’ processed transactions and reporting for accuracy and completeness, including security and cash trades, cash transactions, loan settlement, collateral settlement, and corporate actions.
Ensure team members meet deadlines established in client service agreements and by clients’ counterparties.
Provide employees with feedback and assess their performance.
Assign daily responsibilities, projects, and schedules to team members.
Interview candidates and make hiring decisions.
Conduct career-coaching discussions and develop team members.
Take disciplinary action when appropriate.
Ensure procedures and best practices are accurate, complete, up to date, and communicated.
Review processes and errors to identify potential risks and suggest process improvements and automation to the Manager.
Coordinate audit inquiries for the team and ensure data privacy and data integrity.
Avoid and escalate cyber risks.
Back up the Manager in day-to-day client interactions, including attending client meetings on the Manager’s behalf as needed.
Attend project meetings supporting departmental product enhancements and new client onboarding.
Train new hires to use BBH technology and vendor products.