Operations Supervisor - Nanaimo
About The Position
Join a dedicated and high-performing operations team that bring diverse expertise and a shared commitment to service excellence for our clients around Nanaimo and rural areas within the northeast region. Servicing our most valued clients, the Operations Supervisor supervises groups of sites within a territory, managing employees and subcontractors to ensure the scope of work is completed, providing training, liaising with the client's Site Leadership, resolving issues or preventing escalations, and conducting inspections to assure quality. The Operations Supervisor acts as the first point of contact for the client regarding operations, escalations, and work orders. In addition, the Operations Supervisor guides and directs the employees and subcontractors (where applicable) in the completion of their daily tasks, periodic project work, and any on-demand work orders that may arise. The Operations Supervisor fields questions and concerns from the site-based cleaners ensuring they have the tools, supplies, training, and support required to deliver service excellence each and every day. The Operational Supervisor will require flexibility in shift times and days, as interaction with the night cleaning crew, clients, and weekend site visits will be required. Frequent travel within a geographic region is required and must have valid driver's license with clean driving abstract.
Requirements
- 3-4 years of People Management experience
- 2 years of Commercial Janitorial Cleaning experience
- 1-2 years of Customer Service
- Valid driver's license with clean driving abstract
Responsibilities
- Participates in the hiring, training, and supervision of Alpine cleaning employees and subcontractors and their activities.
- Ensures that cleaning resources are compliant with requirements such as security clearances, access badges, GST, business licensing, GST, business licensing, WCB, liability insurance, etc. (as applicable).
- Ensures that Alpine standards are adhered to through all work completed.
- Conducts frequent quality audits and/or site inspections to ensure that work is completed as required and completes reports using technology.
- Liaise with clients to ensure that performance standards are met, and complaints are addressed.
- Mitigate concerns and proactively resolve escalations.
- Upload all timesheets for assigned sites to Dayforce every Sunday / Monday.
- Responsible for onboarding new and on-call staff, including the completion and submission of all application and clearance forms.
- Ensures that scheduled hours and actual hours are in line with budget.
- Oversee or coordinates equipment repairs.
- Ensures subcontractor hours are in line with budget.
- Place monthly supply orders at the end of each month for all assigned sites.
- Conduct supply audits to ensure adequate par levels of supplies and consumables for each location (and to ensure sites are not over budget).
- Ensure the workforce is in compliance with all company, federal, provincial and Union CBA.
- Collaborate effectively with other departments including; People & Culture, Service and Maintenance teams.
Benefits
- Comprehensive benefits package
- Company vehicle allowance
- Opportunities for advancement within a growing organization
- A dynamic team culture that values accountability, professionalism, and service excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
