2027 Operations Supervisor

Under Canvas Inc. • Livingston, MT

21d • $22 - $23

About The Position

The Operations Supervisor is a seasonal, non-exempt role responsible for supporting camp operations and delivering exceptional guest experiences. Working closely with the General Manager and Assistant General Manager, the supervisor collaborates with front desk, maintenance, housekeeping, and food and beverage teams. The position directly manages the Camp Concierge, Guest Experience Coordinator, and Housekeeping teams, communicates goals and expectations, and provides operational support as needed.

The supervisor may be called on to run the camp independently with minimal oversight and to perform duties across multiple property departments. The role includes supporting team development, guest service, operating procedures, and Rooms department timekeeping and payroll oversight. Work takes place outdoors and involves physical activity in varied and sometimes extreme weather conditions.

Requirements

• High school diploma or GED, or applicable work experience.
• Valid driver's license.
• Demonstrated commitment to high-quality customer service.
• Strong interpersonal, communication, and organizational skills, including the ability to communicate clearly and professionally and prioritize multiple tasks.
• Sound judgment, ability to follow direction, and ability to take decisive and appropriate action.
• Ability to learn, embrace, and train team members on company policies, practices, and procedures.
• Ability to influence and inspire teams.
• Ability to work independently and meet deadlines on assigned projects.
• Proficiency in Microsoft Office Suite and HMS and POS systems.
• Understanding of property management systems.
• Ability to wear and work in personal protective equipment when applicable.
• Ability to lift at least 45 pounds independently.
• Ability to walk, stand, bend, twist, lift, and maneuver extensively outdoors on uneven surfaces.
• Ability to work in extreme weather, including heat, cold, rain, snow, humidity, and wind.
• Satisfactory completion of a background check and/or motor vehicle records check if requested.

Nice To Haves

• At least one year of supervisory experience.
• Hospitality experience.
• Ability to competently perform duties in the absence of the General Manager and Assistant General Manager.
• Goal-oriented and results-driven approach.
• Friendly, enthusiastic, and positive attitude.
• Willingness to participate in educational and training opportunities.

Responsibilities

• Cross-train in multiple property departments.
• Respond thoughtfully and quickly to changing situations on the property.
• Communicate clear expectations across operational areas and maintain professional internal and external communications.
• Support guest and team member issues promptly and efficiently.
• Assist with interviews and hiring, and observe the delivery of corrective action to team members.
• Delegate tasks and ensure follow-through and completion.
• Run the camp independently with minimal oversight when needed.
• Identify ways to streamline processes and maximize efficiency and resource use.
• Establish and maintain relationships with local businesses and communities.
• Develop creative ways to engage, appreciate, and recognize team members regularly.
• Evaluate, develop, and report on NPS and eNPS action plans.
• Monitor financial performance to inform business decisions.
• Build collaboration across property departments through leadership and create a positive, guest-focused work environment.
• Meet with team members to support their growth and development.
• Ensure camp-level SOPs and expectations are implemented, updated, and maintained.
• Collaborate with camp management and the corporate team.
• Oversee approval, time and attendance, and payroll for the entire Rooms department.
• Prioritize tasks effectively and participate in camp-level and company-wide meetings.
• Submit high-quality work products in a timely manner.
• Respond to guest reviews within the established time period.
• Perform other duties as assigned.

Benefits

• Health insurance.
• 401(k), subject to working the hourly minimum required by law.
• Heavily discounted Under Canvas tent stays for team members' family and friends.
• Bar N Ranch lodge and cabin discounts.
• Lifestyle partner brand and industry discounts.
• Employee Assistance Program.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED