OPERATIONS SUPERVISOR – 1st shift
About The Position
The Operations Supervisor provides leadership and general supervision to employees in a dynamic, high-volume, multi-shift fulfillment center. The supervisor participates in employees’ onboarding, training, development, discipline, and performance reviews, and develops supervisory and leadership skills through ongoing professional development. The role requires planning and organizing work to ensure tasks are completed successfully. The supervisor supports the Operations Manager and helps ensure timely, accurate product receipt and order fulfillment, as well as effective use of resources and processes. The supervisor leads employees to follow company policies and procedures, improve processes continuously, and participate in initiatives that foster an engaged, empowered, and committed workforce.
Requirements
- Previous supervisory or leadership experience.
- Prior warehouse or distribution experience.
- Proficiency with Microsoft Office programs, primarily Word and Excel.
- Knowledge of labor relations and experience working in a union environment.
- Knowledge of or experience in transportation, such as shipping, receiving, inventory management, distribution, or dispatch.
- Knowledge of or experience working with warehouse management systems.
Nice To Haves
- Bilingual language skills in Spanish or Burmese.
Responsibilities
- Manage department quality to ensure orders are shipped accurately, with customer service and quality as the primary focus.
- Meet and exceed key performance indicators, including customer service metrics, safety, department efficiency, and work-in-process carryover.
- Identify and correct safety hazards, foster a safe work environment and safety mindset, and address safety issues throughout the operation.
- Retain staff by engaging with employees and ensuring they feel valued.
- Train, develop, and mentor hourly staff to support their career growth.
- Promote a fun, open, and team-oriented culture throughout the facility.
- Communicate effectively with all organizational levels and departments, including HR, Building Services, IT, Engineering, and Logistics.
- Understand business priorities and anticipate and address potential challenges.
- Meet assigned project deadlines.
- Drive innovation by identifying operational constraints and working to eliminate them.
- Develop a work environment that welcomes change, challenges established practices, and drives innovation.
- Participate in employee onboarding, training, development, discipline, and performance reviews.
- Support the Operations Manager and ensure timely, accurate product receipt and order fulfillment while optimizing resources and processes.
- Lead employees to ensure compliance with company policies and procedures and promote continuous process improvement.
Benefits
- Competitive medical, dental, and vision benefits.
- Employer HSA contribution.
- 401(k) match.
- Employee Assistance Program.
- Business casual attire.
- Wellness initiatives.
- 30% associate merchandise discount across the family of brands.
- Employee discounts on travel, cell phone plans, and more.
- Generous paid time off program.
- Promote-from-within culture.
- Life insurance benefits.
- Internal charity supporting associates and their immediate family members during times of extreme hardship.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
