Operations Supervisor – Strictly Remote | Client Services & Leadership

AIL•Tampa, FL

10h•Remote

About The Position

AO | Globe Life is expanding its virtual organization and seeking motivated professionals for our Remote Operations Supervisor opportunity. This position combines client relationship management, team support, coaching, operational coordination, and leadership development in a strictly remote environment. You'll work directly with clients while developing the skills to support and mentor other representatives, coordinate daily activities, strengthen team performance, and contribute to the continued growth of our virtual organization. This opportunity is strictly remote—no commuting or office reporting required.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional home workspace
Be comfortable communicating through Zoom and phone
Be comfortable learning digital business systems
Be willing to complete required training
Be willing to participate in ongoing leadership development
Hold or be willing and able to obtain the appropriate state Life & Health Insurance License

Nice To Haves

Previous insurance or supervisory experience is helpful—but not required.
Previous leadership, supervisory, or insurance experience is helpful but not required.

Responsibilities

Support and mentor developing remote representatives
Assist with onboarding and development of new team members
Help representatives understand systems, procedures, and expectations
Participate in virtual coaching and development sessions
Help establish individual and team performance goals
Monitor activity and assist with performance accountability
Identify areas where representatives may need additional support
Provide constructive feedback and encouragement
Recognize achievements and reinforce positive performance
Help maintain a collaborative, professional, and growth-focused team culture
Conduct scheduled virtual appointments through Zoom and phone
Connect with individuals and families who have requested benefit information
Listen to client needs and answer questions professionally
Explain available life, accident, and supplemental benefit options
Help clients understand coverage choices
Provide personalized recommendations based on client needs
Guide eligible clients through applications and enrollment
Provide ongoing service and follow-up
Assist with policy-related questions and reviews
Build long-term relationships through professionalism and consistent communication
Coordinating appointments, schedules, and follow-up activities
Maintaining accurate digital records and documentation
Helping monitor individual and team activity
Identifying opportunities to improve productivity
Supporting consistent client-service standards
Utilizing CRM systems and digital business tools
Helping resolve day-to-day workflow challenges
Supporting adherence to company procedures and applicable requirements
Communicating updates and priorities to team members
Collaborating with management on team-development initiatives