Operations Manager – Strictly Remote | Client Services & Leadership

AIL • Virginia Beach, VA

7h • Remote

About The Position

AO | Globe Life is expanding its virtual organization and seeking motivated professionals for our Remote Operations Manager opportunity. This role combines client relationship management, operational leadership, team development, performance coaching, and business growth in a strictly remote environment. You'll work alongside experienced leaders while learning our virtual systems, serving clients, developing team members, and building the skills necessary to take on increasing leadership responsibilities. This position is strictly remote—no commuting or office reporting required.

Requirements

• Must be at least 18 years of age
• Must be physically located within the United States
• Must be legally authorized to work in the United States
• Have a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional home workspace
• Be comfortable conducting business through Zoom and phone
• Be willing to complete required training
• Be willing to participate in ongoing leadership development
• Hold or be willing and able to obtain the appropriate state Life & Health Insurance License
• Strong leadership or management potential
• Excellent verbal and written communication skills
• Ability to coach, motivate, and develop others
• Strong customer-service and relationship-building skills
• Results-oriented and goal-driven mindset
• Strong organization and time-management abilities
• Problem-solving and critical-thinking skills
• Personal accountability and consistent follow-through
• Ability to prioritize multiple responsibilities
• Professionalism, integrity, and sound judgment
• Comfort working independently in a remote environment
• Ability to collaborate and lead virtually
• Confidence using Zoom and digital technology
• Coachability and willingness to continuously improve

Nice To Haves

• Previous experience in Operations Management
• Previous experience in Customer Service Management
• Previous experience in Sales Management
• Previous experience in Team Leadership
• Previous experience in Account Management
• Previous experience in Business Development
• Previous experience in Financial Services
• Previous experience in Insurance
• Previous experience in Recruiting
• Previous experience in Training & Development
• Previous experience in Retail Management
• Previous experience in Hospitality Management
• Previous experience in Healthcare Management
• Previous experience in Military Leadership
• Previous experience in Entrepreneurship
• Previous insurance experience is helpful but not required

Responsibilities

• Coach, mentor, and support remote representatives
• Assist with onboarding and development of new team members
• Conduct virtual coaching and performance-development sessions
• Help establish individual and team performance goals
• Track progress and identify opportunities for improvement
• Provide constructive feedback and accountability
• Support representatives in strengthening client-service skills
• Recognize achievements and encourage continued development
• Foster a positive, collaborative, performance-focused virtual culture
• Conduct scheduled client appointments through Zoom and phone
• Help individuals and families understand available benefit options
• Identify client needs through professional conversations
• Explain products and coverage options clearly and accurately
• Assist clients throughout applications and enrollment
• Provide ongoing client service and follow-up
• Help resolve questions and concerns professionally
• Maintain strong, long-term client relationships
• Help monitor individual and team activity and performance
• Maintain accurate digital documentation and client records
• Coordinate schedules, appointments, and follow-up activities
• Identify opportunities to improve productivity and client experience
• Utilize CRM systems and virtual business technology
• Help ensure adherence to company procedures and applicable requirements
• Collaborate with leadership on team development and growth initiatives

Benefits

• Medical insurance reimbursement opportunities
• Company-supported life insurance
• Accidental Death Benefit coverage
• Union representation through OPEIU Local 277
• Renewal and residual income opportunities
• Professional development programs
• Leadership mentorship
• Virtual business technology and resources
• Company-sponsored incentive travel
• Leadership conventions
• Professional conferences
• Team-building events
• Performance contests and awards
• Recognition programs
• Advanced leadership development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed