Operations Supervisor (night shift)

Hallcon•Everett, MA

2d•Onsite

About The Position

Hallcon is a leading mobility and infrastructure services company providing turnkey transportation solutions to clients across industries— including technology firms, manufacturers, railroads, universities, hospitals, airports, business parks, and public transit agencies. Our services span commuter and campus shuttles, on-demand and microtransit operations, integrated command centers, electric vehicle (EV) infrastructure, maintenance, analytics, and rider experience optimization. We are currently seeking an experienced Operations Supervisor to support our expanding commuter and shuttle services across the Boston region.

Requirements

Minimum 3 years of experience in transportation operations, fleet management, or dispatch supervision.
Strong knowledge of the Boston, MA transportation region, including commuter and campus shuttle operations.
Familiarity with FMCSA and DOT regulations and local transportation compliance standards.
Strong communication and interpersonal skills with the ability to engage effectively with clients, employees, and riders.
Proficiency in Microsoft Office Suite and standard reporting tools.
Must be at least 21 years of age and authorized to work in the United States.

Nice To Haves

Experience working with fleet management systems, dispatching software, and route monitoring technology preferred.
Ability to work flexible hours, including weekends and holidays, as required.
CDL Class B with Airbrake endorsement highly desirable.

Responsibilities

Supervise daily driver activities and performance to ensure adherence to company policies, schedules, and client service standards.
Serve as the primary on-site liaison between drivers, dispatchers, and client representatives.
Monitor route performance, address service interruptions, and take corrective action to maintain on-time reliability and compliance with service level agreements (SLAs).
Conduct driver audits, including pre-trip inspections, safety checks, and documentation reviews.
Respond promptly and professionally to client and rider inquiries, ensuring a positive customer experience.
Prepare operational reports, safety summaries, and performance updates for management review.
Support workforce planning, training, and onboarding of new drivers and support staff.
Collaborate with maintenance and dispatch teams to ensure vehicle readiness and service continuity.
Promote a culture of safety, accountability, and continuous improvement across all operations.