Operations Supervisor - World Trade Center

Columbia Hospitality•Seattle, WA

4d•Onsite

About The Position

The Operations Supervisor - World Trade Center oversees the daily front-of-house operations of the World Trade Center Club and dining room, and Private Events, ensuring exceptional hospitality and service. This role involves overseeing dining room and boardroom setups, including basic audiovisual support, and supporting on-site member events, networking receptions, and evening functions. The supervisor will coordinate lunch service, assist with reservations and seating, and support food and beverage service during peak periods. A key part of the role is supervising, training, coaching, and scheduling front-of-house staff, while also supporting opening, closing, and daily operational procedures. Collaboration with sales, culinary, banquet, and operations teams is essential for seamless service and event execution. The supervisor will also manage inventory, ensure compliance with safety and sanitation regulations, and deliver an exceptional guest experience by anticipating needs and resolving concerns. Maintaining a safe, clean, and organized facility, and communicating operational issues to leadership are also core responsibilities. The role supports onsite events during traditional business hours and evening membership events.

Requirements

Supervise, train, coach, and schedule front-of-house WTC staff while maintaining high service standards.
Support opening, closing, and daily operational procedures and POS system.
Coordinate with sales, culinary, banquet, and operations teams to ensure seamless service and event execution.
Maintain inventory levels and ensure compliance with food safety, sanitation, and liquor regulations.
Deliver an exceptional guest experience by anticipating needs, resolving concerns, and maintaining a welcoming environment.
Maintain a safe, clean, organized, and presentation-ready facility while communicating operational issues and opportunities to leadership and building management.
Support onsite events during traditional business hours and evening membership events.

Nice To Haves

Basic in-house audiovisual support.

Responsibilities

Oversee the daily front-of-house operations of the World Trade Center Club and dining room, and Private Events ensuring exceptional hospitality and service.
Oversee dining room and boardroom setups adjustments, including basic in-house audiovisual support.
Support on-site member events, networking receptions, and evening functions as required.
Coordinate lunch service, assist with dining reservations, seating assignments, and guest flow.
Assist with food and beverage service during peak periods.
Assist with WTC Daily Operations Report
Supervise, train, coach, and schedule front-of-house WTC staff while maintaining high service standards.
Support opening, closing, and daily operational procedures and POS system.
Coordinate with sales, culinary, banquet, and operations teams to ensure seamless service and event execution.
Maintain inventory levels and ensure compliance with food safety, sanitation, and liquor regulations.
Deliver an exceptional guest experience by anticipating needs, resolving concerns, and maintaining a welcoming environment.
Maintain a safe, clean, organized, and presentation-ready facility while communicating operational issues and opportunities to leadership and building management.
Support onsite events during traditional business hours and evening membership events.