Operations Supervisor, Student Transportation - Kingston

Voyago•Kingston, ON

37d•$59,000 - $63,000

About The Position

Lead with Purpose. Make an Impact. Grow with a Team That Has Your Back! Voyago is hiring a hands-on Supervisor for our new Student Transportation expansion in Kingston! Take ownership of daily operations in a fast-paced start-up, lead and support your team, and ensure safe, reliable service for students and families. Reporting to the Operations Manager, you will work alongside a dedicated support team, including Talent Acquisition, dispatch, training, and safety, using Voyago’s proven processes and tools to make a real impact in your community. Why You’ll Love This Role Lead with impact. Guide your team with clear direction and focus, while they handle day-to-day execution. Collaborate with experts. Work closely with dedicated teams in dispatch, routing, safety, training, and customer support. Make a difference. Your efforts directly support students, families, and school communities every day. Grow your career. Leadership development and long-term growth are built into the role. Serve a meaningful mission. Ensure trusted, uninterrupted service — a responsibility we take seriously Your role: Reporting to the Operations Manager, the Supervisor is a hands-on leader responsible for ensuring smooth, safe, and reliable Student Transportation operations in assigned areas. You’ll take ownership of daily logistics, support start-up launch activities, and empower your team to deliver exceptional service, all while leveraging guidance and expertise from Voyago’s experienced support team, to make a real impact on your community.

Requirements

You are safety-focused. Keeping others safe is your top priority.
You are a skilled driver. You have a clean driving record and hold a valid "B" license (preferred).
You meet all compliance requirements. You can obtain a clean criminal record check and/or vulnerable sector screening.
You know your region. Your knowledge of the Kingston region and surrounding communities is strong.
You work independently and confidently. You take initiative and can manage priorities without constant supervision.
You communicate effectively. Clear, professional communication is second nature to you.
You have relevant education and experience. Post-secondary education or equivalent, plus a minimum of 2 years in a similar role.
You are tech-savvy. Comfortable using Word, Excel, PowerPoint, and Outlook.
You excel in customer service. Your proven ability to deliver exceptional service sets you apart.
You’re available to support our team. Monday to Friday, 8:30 a.m. – 5:30 p.m.

Nice To Haves

You bring valuable experience. Student transportation experience is a plus, and experience with start-ups or dynamic, growing environments is highly valued.

Responsibilities

Lead and coordinate staff to ensure drivers meet all Student Transportation standards and contract requirements.
Maintain coverage during staff absences, vacations, or high-demand periods.
Conduct site visits, monitor performance, review incident/collision reports, and provide coaching or follow-up as needed.
Support driver development through onboarding, training, ride-alongs, performance feedback, and safety meetings.
Facilitate employee engagement, team meetings, and maintain strong relationships with your team.
Step in to cover school runs when required, ensuring uninterrupted service.
Partner with the Operations Manager and Talent Acquisition Specialist to support high-volume staffing for the new division.
Assist in onboarding, orientation, and licensing processes for new drivers.
Help implement start-up processes, including route assignments, schedules, and operational workflows.
Maintain operational standards during launch, ensuring efficiency and smooth hand-offs between teams.
Support maintenance and cleaning of buses, ensuring a safe, presentable fleet.
Coordinate with Health & Safety teams to schedule and track required training.
Oversee incident documentation, ghosting reports, deficiency reports, and ensure timely resolution.
Monitor employee licenses and certifications from start to finish, ensuring compliance with regulatory and company requirements.
Track and report KPIs to the Operations Manager and assist with performance reviews.
Maintain accurate timesheets, payroll inputs, and operational records.
Ensure schedules are maintained and coverage is provided at all times.
Serve as the main operational contact for support teams including HR, maintenance, and health & safety.
Be available for divisional emergencies, which may include holidays and weekends.
Support operations during high-pressure scenarios to ensure uninterrupted service.

Benefits

We offer a competitive wage
We provide paid training
The FT comprehensive benefit package is available
We offer free licence upgrade
We support the development, work-life balance and well-being of our employees
We build a supportive corporate culture that encourages diversity and enables our people to flourish.
We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
We are an Award Winning company
As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
We focus on innovation and sustainable environmental initiatives
We offer our employees opportunities to build their own experience within a local, global Group.