Operations Supervisor - Student Transportation - Hanover, Grey Bruce

Voyago • Hanover, ON

1d • Onsite

About The Position

Voyago is hiring a Supervisor for our student transportation division in Grey Bruce! Lead with Purpose. Make an Impact. Grow with a Team That Has Your Back! As a supervisor, you will report directly to the Operations Manager and play a critical role in delivering safe, reliable, and efficient student transportation services. You will oversee day to day operations, provide guidance and support to drivers and serve as a key point of communication between schools, internal teams, management and the consortia. This role requires strong leadership skills, adaptability, a commitment to safety and exceptional customer service.

Requirements

• Prioritize safety and are committed to the well being of others.
• Responsible driver and can provide a clean drivers abstract.
• Hold a valid Class “B” licence or are willing to obtain one (Voyago will provide licence upgrade training).
• Can provide a clear Criminal Record Check and Vulnerable Sector Screening.
• Strong verbal and written communication skills (approximately B2 to C1 level).
• Solid knowledge of London and surrounding areas.
• Quick-thinking and able to solve problems creatively.
• Can work independently and manage your time effectively.
• Thrive in a fast-paced, dynamic environment.
• Post-secondary education or an equivalent combination of experience and training.
• At least 2 years of experience in a similar role.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Superior customer service skills.
• Available to support our team, for an 8hour shift, Monday to Friday, between the hours of 6:00am to 5:00pm.
• Willing to work outside regular business hours when required.
• Available to be on call when needed.

Nice To Haves

• Experience in student transportation.
• Experience working in a unionized environment.

Responsibilities

• Lead and coordinate staff to ensure drivers meet all Student Transportation standards and contract requirements.
• Maintain coverage during staff absences, vacations, or high-demand periods.
• Conduct site visits, monitor performance, review incident/collision reports, and provide coaching or follow-up as needed.
• Support driver development through onboarding, training, ride-alongs, performance feedback, and safety meetings.
• Facilitate employee engagement, team meetings, and maintain strong relationships with your team.
• Step in to cover school runs when required, ensuring uninterrupted service.
• Partner with the Operations Manager and Talent Acquisition Specialist to support high-volume staffing.
• Assist in onboarding, orientation, and licensing processes for new drivers.
• Help implement route assignments, schedules, and operational workflows.
• Maintain operational standards, ensuring efficiency and smooth hand-offs between teams.
• Support maintenance and cleaning of buses, ensuring a safe, presentable fleet.
• Coordinate with Health & Safety teams to schedule and track required training.
• Oversee incident documentation, ghosting reports, deficiency reports, and ensure timely resolution.
• Monitor employee licenses and certifications from start to finish, ensuring compliance with regulatory and company requirements.
• Track and report KPIs to the Operations Manager and assist with performance reviews.
• Maintain accurate timesheets, payroll inputs, and operational records.
• Ensure schedules are maintained and coverage is provided at all times.
• Serve as the main operational contact for support teams including HR, maintenance, and health & safety.
• Be available for divisional emergencies, which may include holidays and weekends.
• Support operations during high-pressure scenarios to ensure uninterrupted service.

Benefits

• Free licence upgrade
• Support the development, work-life balance and well-being of our employees
• Supportive corporate culture that encourages diversity and enables our people to flourish.
• Enable employees to have a positive social impact by deploying sustainable mobility solutions.
• Comprehensive benefits packages for full time employees with an Employee and Family Assistance Program
• Great company perks program
• Employee Referral Bonus for all staff
• Opportunities for a rewarding career with a growing, global transportation provider
• Focus on innovation and sustainable environmental initiatives
• Opportunities to build their own experience within a local, global Group

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree