Operations Supervisor - Shipping

Solutions 2 GO•Louisville, KY

10d•Onsite

About The Position

The Warehouse Supervisor is a frontline leadership role responsible for driving daily execution, performance, and engagement within the Shipping operation. This position plays a critical role in translating volume plans into results by leading teams, aligning labor to demand, and ensuring safety, quality, and service commitments are met. This role is ideal for a hands-on leader who thrives in fast-paced environments, enjoys coaching teams in real time, and is motivated by accountability and continuous improvement. The Operations Supervisor is also a key development role, preparing future leaders within the organization.

Requirements

5+ years of experience in warehouse or distribution operations, including at least 2 years supervising 5–10 direct reports and a temporary workforce
Associate degree or equivalent experience required
Demonstrated success leading daily operations in fast-paced, high-volume environments
Proven judgment in the consistent application of company policies, procedures, and operational standards
Experience working independently with limited supervision while owning day-to-day operational outcomes
Strong verbal and written communication skills, including experience creating performance reviews, development plans, and performance documentation
Consistently models professional behavior and leads by example on the warehouse floor
Comfortable working flexible schedules, including overtime, based on business needs
Experience navigating Warehouse Management Systems (WMS), using RF scanning devices, and performing accurate data entry
Demonstrates strong collaboration skills, a solid work ethic, and commitment to team success
Proficiency with Microsoft Office tools (Excel, Word, Outlook)
Comfortable using company communication tools (Microsoft Teams) to support daily coordination and execution
Reliable attendance and consistent job performance

Nice To Haves

Forklift or material-handling equipment experience preferred
Full availability is required from October through December, including Thanksgiving week and December weekends. This is a company-wide expectation and essential to meeting customer commitments during peak volume periods. Candidates that are unavailable during these periods will not be considered as this is a company-wide blackout policy.

Responsibilities

Provide direct supervision of 10–15 full-time associates and up to 60 temporary workers during peak season, including Leads and hourly team members
Own daily shipping execution to ensure volume is processed safely, accurately, and on time, while supporting the Team Leads in executing daily production plans
Partner closely with the Shipping Operations Manager to drive operational performance, labor efficiency, and team development
Set daily priorities and expectations for Team Leads and associates based on volume forecasts and operational goals
Lead daily communication with the team regarding volume, priorities, performance, and safety expectations
Coach Team Leads and associates through ongoing feedback, recognition, and corrective action, reinforcing accountability and consistency
Ensure adherence to customer-specific requirements, internal SOPs, and company policies across all shipping activities
Promote and enforce safe work practices, including equipment usage, housekeeping, and ergonomic standards
Monitor operational performance using metrics and statistical analysis; communicate results and expectations to Team Leads
Identify performance gaps and drive improvements to workflows, staffing models, and labor allocation
Support and lead continuous improvement initiatives that enhance productivity, accuracy, and cost performance
Develop and coordinate training to ensure Team Leads and associates are proficient in shipping processes
Support onboarding, cross-training, and skill development, with a focus on building future supervisors
Complete performance reviews and support individual development plans for direct reports
Collaborate with cross-functional partners to resolve issues and support operational goals
Perform additional responsibilities as needed to support daily operations and team performance