Operations Supervisor I
About The Position
The Warehouse Operations Supervisor oversees all facets of warehouse operations, including Receiving, Pick and Pack, Order Verification, Shipping, Returns, and Staffing. The role involves strategic planning and approval processes to ensure efficient workflow and productivity. The supervisor communicates job expectations, monitors team performance, and provides coaching and guidance to support professional development. The position also enforces company policies and procedures, ensures compliance, and addresses issues through appropriate disciplinary actions when necessary. The supervisor drives operational excellence by improving productivity, quality, and profitability; aligning operational goals with business objectives; resolving operational challenges; and optimizing inbound and outbound transportation. The role coordinates schedules with the Operations Manager, supervises personnel and activities to meet client SLAs, leads safety training, and evaluates employee performance, including recommending promotions and merit increases. The position is based primarily in a warehouse setting in New Holland, Pennsylvania. Work may involve varying temperatures and noise levels, extended periods of standing, and lifting heavy objects. The role requires adherence to safety protocols and the ability to manage multiple tasks in a fast-paced environment.
Requirements
- At least 2 years of supervisory experience in a warehouse environment.
- Demonstrated ability to build strong relationships and foster collaboration among team members.
- Exceptional verbal and written communication skills, including the ability to deliver presentations to all levels of the organization.
- Strong analytical and problem-solving abilities, with a track record of developing and implementing effective processes.
- Ability to teach, coach, and motivate others as a dedicated team player.
- High school diploma or equivalent.
- Ability to stand for extended periods, lift heavy objects, and work in a fast-paced environment.
- Strong mental acuity and ability to manage multiple tasks simultaneously.
- Adherence to safety protocols.
Nice To Haves
- Bilingual proficiency in English and Spanish.
Responsibilities
- Oversee all warehouse operations and implement or enhance practices to improve productivity, quality, and profitability.
- Participate in strategic planning to align operational goals with business objectives.
- Identify, analyze, and resolve operational challenges to maintain seamless workflow.
- Manage inbound and outbound transportation to optimize logistics efficiency.
- Develop and enforce policies and procedures across departments to maintain consistency and compliance.
- Lead safety training initiatives and establish guidelines for a safe working environment.
- Collaborate with the Operations Manager to coordinate warehouse schedules and streamline operations.
- Supervise warehouse personnel and activities to ensure adherence to client Service Level Agreements (SLAs).
- Assess employee performance and recommend promotions and merit increases based on evaluations.
- Perform additional duties as assigned to support warehouse operations and business objectives.
- Communicate job expectations, monitor performance, and coach and guide team members.
- Enforce company policies and procedures and address issues through appropriate disciplinary actions when necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
