Operations Supervisor - Central Dispatch

Martz Bus • Wilkes Barre, PA

2d • Onsite

About The Position

Martz Bus is hiring an Operations Supervisor – Central Dispatch to oversee daily motor coach operations, supervise drivers, and manage real-time dispatch across multiple locations. This role ensures safe, reliable service and requires strong decision-making in a fast-paced, 24/7 environment. Martz Bus is an established, family-owned company since 1908, offering a leadership role with real-time decision-making authority, a consistent schedule with built-in days off, and a team-focused, safety-driven culture. The company is committed to doing the right thing, focusing on service, maintaining a positive attitude, acting with integrity, taking accountability, working as a team, and driving innovation.

Requirements

• High School Diploma or equivalent
• Minimum of two (2) years of DOT or transportation experience
• Strong written and verbal communication skills with the ability to communicate effectively with MCOs, operating locations, customers, and management
• Ability to read and interpret safety rules, operating procedures, maintenance instructions, and company policies
• Strong organizational skills with attention to detail and the ability to manage multiple operational priorities in a fast-paced transportation environment
• Ability to analyze operational situations, solve practical problems, and make sound decisions when faced with multiple variables or limited standardization
• Working knowledge of Microsoft Office applications, including Excel and Word, and MCO scheduling or dispatch management systems
• Ability to work a flexible schedule in a 24-hour operations environment, including weekends and holidays

Nice To Haves

• Dispatch, scheduling, or operations experience preferred

Responsibilities

• Supervise Motor Coach Operators (MCOs) and manage daily performance
• Coordinate and authorize charter and line run departures
• Conduct driver pre-trip check-ins (safety, route, readiness)
• Monitor operations in real time and respond to service issues
• Adjust driver assignments and coordinate service recovery
• Ensure compliance with DOT hours-of-service regulations
• Maintain dispatch logs and operational documentation
• Communicate with drivers and locations throughout shifts
• Schedule 4 days on / 4 days off 12-hour shifts (7:00 p.m. - 7:00 a.m)

Benefits

• excellent benefit package including health, dental, vision, life and disability insurance
• a 401k saving plan with an employer match up-to 4.5%

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees