Operations Supervisor 2 (Operator of Record)
About The Position
NW Natural Water owns and operates water and wastewater utilities in communities throughout Texas, Arizona, California, Idaho, Oregon, and Washington. Since 2018, we have acquired more than 30 utilities and today serve more than 190,000 people via 76,000 connections. Our parent company, NW Natural Holding Company (NYSE: NWN) (NW Natural Holdings), is headquartered in Portland, Oregon and has been doing business for over 165 years. The company operates through NW Natural Gas Company (NW Natural), SiEnergy Operating (SiEnergy), NW Natural Water Company (NW Natural Water), NW Natural Renewables Holdings (NW Natural Renewables), and other business interests, serving a combined population of over 2.6 million people. NW Natural Holdings' Texas operations are some of the fastest growing utilities in the nation, where our focus is on supporting developers by providing essential services to new communities. Our highly driven out-of-the-box thinkers are motivated to meet developer/builder timelines and requirements and pride themselves on partnerships with the developers, builders, and communities we serve. The Operations Supervisor (Operator of Record) is responsible for the safe, compliant, and efficient operation of water treatment and distribution systems across assigned service areas. This role serves as the legally designated Operator of Record (OOR) and is accountable for ensuring system operations meet all applicable federal, state, and local regulatory requirements. This position provides direct leadership, technical oversight, and operational direction to field operators and technicians while maintaining accountability for system performance, water quality, regulatory compliance, and emergency response.
Requirements
- 5+ years of progressively responsible experience in water utility operations, including regulatory compliance, system oversight, and experience leading or directing field operations
- To meet regulatory requirements for a Satellite Management Agency (SMA) certification in Washington, the following certifications are required at a minimum: Water Distribution Manager 2 (WDM 2), Water Treatment Plant Operator 2 (WTPO 2), Cross Connection Specialist (CCS)
- Must meet all requirements to serve as an Operator of Record under Washington state regulations
- Ability to maintain certifications in good standing and obtain higher-level certifications as required for system size and complexity
- Valid Washington driver’s license
Responsibilities
- Schedule, prioritize, and oversee daily work of field operators and technicians to ensure operational requirements, service levels, and project requests are met
- Provide supervisory leadership, including training, coaching, staffing, and performance management of the operations team
- Conduct employee performance evaluations in alignment with company guidelines
- Develop staff capabilities, ensuring completion of required training and progression of certifications
- Serve as the Operator of Record (OOR) with full accountability for regulatory compliance, system integrity, and public health standards
- Ensure all compliance sampling, monitoring, and reporting requirements are completed accurately and on time
- Maintain current knowledge of all applicable federal, state (WA DOH), and local regulations, ensuring strict compliance
- Ensure all compliance issues or violations are properly communicated, documented, and resolved in a timely manner
- Maintain and ensure accuracy of all required documentation, including: Operations & Maintenance (O&M) manuals, Emergency Response Plans, Sampling plans and compliance documentation
- Coordinate and oversee after-hours emergency response, ensuring timely dispatch of staff, equipment, and resources
- Direct operational response to system failures, water quality concerns, or urgent service issues
- Ensure readiness and effectiveness of emergency response protocols
- Support management of client and stakeholder communications related to system operations and service delivery
- Coordinate with internal teams, contractors, and regulatory agencies as needed
- Execute additional operational priorities and assignments as directed by the Washington Operations Manager
- Ensure adherence to all Company policies, procedures, and safety regulations
- Maintain compliance with Company standards related to workplace conduct, safety, and operational expectations
Benefits
- Rich health insurance benefits with competitive employer contribution
- Free access to an online wellness resources platform
- Accrue up to 15 Vacation Days annually
- 13 paid holidays
- 3 weeks paid parental leave
- Competitive 401K company contribution and match
- 15% discount on NW Natural stock through Employee Stock Purchase Program
- Up to $5250 a year in tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
