Operations Supervisor 2

Kitsap Transit•Bremerton, WA

3d•Onsite

About The Position

Supervises assigned operators; operates passenger vans or rides buses to monitor road conditions, routes and schedules; evaluates performance of transit operators and/or other assigned staff; assesses route and schedule deficiencies, training needs and required facilities repairs; serves as liaison between passengers and the agency; and may schedule Routed or ACCESS Operators in accordance with union contract guidelines. May supervise the dispatch function and/or dispatch duties; schedule operators and equipment to ensure optimal service levels; maintains communication with operators and modifies routes as appropriate; ensures staff training on scheduling and dispatch software. Responds to accidents, vehicle mechanical problems and passenger incidents; reports accidents, equipment service requirements, complaints and road hazards to the appropriate authorities; investigates and responds to service discrepancies or procedural problems, program and service delivery questions and safety concerns ensuring necessary follow-up; confers with and advises manager and others regarding resolution to problems and complaints. Conducts studies or projects to monitor and/or evaluate service, equipment and/or facilities and makes recommendations for improvements in operations; collects and analyzes data and prepares reports; reviews and provides input for updates to various agency manuals, guides, policies and procedures; serves on assigned committees. Participates in hiring operators and/or other assigned staff; assigns work to, monitors and evaluates assigned staff; provides for and/or conducts training and/or staff development; monitors established work methods and standards; initiates corrective and/or disciplinary action and responds to grievances and complaints according to established personnel policies, procedures and relevant collective bargaining agreements. Documents all performance-related events, including unscheduled absences, accidents and reports of on-the-job injuries. Conducts training of new operators in both classroom and closed course setting. Conducts retraining, coaching and skill development of operators. Must drive a minimum of two (2) hours semiannually in each vehicle type operated by Kitsap transit. May be assigned to an operating base with responsibility for recommending solutions for service-related issues. May be assigned to organize and participate in reciprocal “Guest Rider” programs with other Transit Agencies; participate in Kitsap County Department of Emergency Management meetings and drills as a representative of Kitsap Transit; and may serve on the Critical Stress Management Team.

Requirements

High school graduation/GED
Three (3) years of increasingly responsible transit operations experience including one (1) year of lead work and/or supervisory experience
Valid driver’s license for at least 5 years
Valid Class B Commercial Driver’s License with air brake and passenger endorsement, obtained during probation
Must pass a thorough federal background check to access Puget Sound Naval Shipyard & Intermediate Maintenance Facility, Naval Base Kitsap and Trident Refit Bangor
A Real ID and proof of US citizenship card are requirements for obtaining badges to access the above facilities

Nice To Haves

In-depth knowledge of Kitsap Transit operations policies and procedures will be considered in lieu of increasingly responsible transit operations experience

Responsibilities

Supervises assigned operators
Operates passenger vans or rides buses to monitor road conditions, routes and schedules
Evaluates performance of transit operators and/or other assigned staff
Assesses route and schedule deficiencies, training needs and required facilities repairs
Serves as liaison between passengers and the agency
Schedules Routed or ACCESS Operators in accordance with union contract guidelines
Supervises the dispatch function and/or dispatch duties
Schedules operators and equipment to ensure optimal service levels
Maintains communication with operators and modifies routes as appropriate
Ensures staff training on scheduling and dispatch software
Responds to accidents, vehicle mechanical problems and passenger incidents
Reports accidents, equipment service requirements, complaints and road hazards to the appropriate authorities
Investigates and responds to service discrepancies or procedural problems, program and service delivery questions and safety concerns ensuring necessary follow-up
Confers with and advises manager and others regarding resolution to problems and complaints
Conducts studies or projects to monitor and/or evaluate service, equipment and/or facilities and makes recommendations for improvements in operations
Collects and analyzes data and prepares reports
Reviews and provides input for updates to various agency manuals, guides, policies and procedures
Serves on assigned committees
Participates in hiring operators and/or other assigned staff
Assigns work to, monitors and evaluates assigned staff
Provides for and/or conducts training and/or staff development
Monitors established work methods and standards
Initiates corrective and/or disciplinary action and responds to grievances and complaints according to established personnel policies, procedures and relevant collective bargaining agreements
Documents all performance-related events, including unscheduled absences, accidents and reports of on-the-job injuries
Conducts training of new operators in both classroom and closed course setting
Conducts retraining, coaching and skill development of operators
Drives a minimum of two (2) hours semiannually in each vehicle type operated by Kitsap transit
May be assigned to an operating base with responsibility for recommending solutions for service-related issues
May be assigned to organize and participate in reciprocal “Guest Rider” programs with other Transit Agencies
Participates in Kitsap County Department of Emergency Management meetings and drills as a representative of Kitsap Transit
May serve on the Critical Stress Management Team