Operations Strategy Associate

Clipboard • San Francisco, CA

3d • Remote

About The Position

The Operations Strategy Associate role is a generalist role at Clipboard suited for the “all-around athlete” type who can do it all and wants exposure to a range of problems and opportunities. You’re likely someone who’s interested in and capable of solving different problem types, you’re resourceful, adaptable, and confident you can figure it out if you can sink your teeth in deep enough. These are the ingredients for a problem-solver who is eager to flex into multiple different types of roles and responsibilities depending on what’s needed and most impactful. While we know that you'll likely start working within one of our Operations teams, we don’t know exactly what work or projects you’ll drive out of the gate, so you’ll notice the work we’re advertising isn’t entirely specific. Some candidates may begin in more execution-focused roles within Operations, depending on their strengths, while others may take on project or team leadership earlier on. But we’ll make a few promises about the role: it will be high-impact, fast-paced work that directly affects our customers, product, and business.

Requirements

• Are insatiably curious and notice non-obvious clues and patterns
• Roll up their sleeves and go to the source
• Bring a tenacity and persistence to problem-solving
• Bounce back from failure quickly
• We do not require any experience for this role.

Responsibilities

• Redesign our process for reaching out to workplaces about converting them to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process.
• Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing efforts.
• Build an internal predictive analytics model to catch bad payers earlier with high accuracy.
• Spearhead a quality task force that ensures top quality for our biggest customers.
• Manage a team of agents within one of our Operations teams.
• Work directly within workflows, including handling customer interactions, resolving issues, and identifying opportunities to improve the front line processes.

Benefits

• remote-first
• flexibility to work with us from many places
• Fast-Paced startup environment
• Join a company that values curiosity, independence, and growth
• A hiring process that rewards skills, not just experience
• Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials
• Opportunity to make a significant impact with our customers on both sides of the marketplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed