AI Strategy & Operations Associate

Hamilton Lane•Conshohocken, PA

About The Position

Hamilton Lane is seeking an AI Strategy & Operations Associate to support the firm's growing AI initiatives. This position will be responsible for coordinating program tracking across embedded AI teams, developing and delivering firm-wide AI training, managing relationships with AI technology vendors, providing frontline support for AI-related inquiries, and monitoring platform usage and cost. The successful candidate will work in close partnership with Innovation leadership and will interface regularly with Compliance, Technology, Legal, and Engineering.

Requirements

Bachelor's degree with 3-5 years of professional experience in technology program management, business operations, or a related field, preferably within a fintech or financial services environment.
Demonstrated ability to manage multiple concurrent workstreams and stakeholders in a structured, organized manner.
Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences.
Ability to work independently in a growing, high-visibility function with evolving priorities.
Familiarity with AI governance, vendor management, or usage and cost-tracking practices.
Prior experience with enterprise AI platforms such as Claude, ChatGPT Enterprise, Harvey, or Glean.

Nice To Haves

Background in asset management, private markets, or broader financial services, a plus.

Responsibilities

Facilitate recurring standups and check-ins with embedded AI teams to monitor progress against established roadmaps.
Track and report on return-on-investment metrics for embedded AI initiatives using the firm's existing ROI framework and communicate status updates to Innovation leadership.
Develop AI training materials and deliver training sessions to firm-wide and function-specific audiences.
Manage relationships with the firm's AI technology vendors, including oversight of platform usage and coordination on contract renewals.
Partner with Compliance, Legal, Technology, and Engineering on the evaluation, onboarding, and ongoing governance of AI vendors and tools.
Monitor and respond to AI-related questions submitted through the firm's designated support channel, escalating issues as needed.
Develop and maintain FAQ documentation and self-service resources to support the business.
Track token and platform usage costs across all AI tools and identify opportunities to enhance reporting.
Perform other duties as assigned in support of the firm's broader AI strategy.