Operations Strategist

Balsam Brands•Boise, ID

3d•$65,000 - $80,000•Hybrid

About The Position

What happens between when a customer clicks “Buy” and the order shows up on their doorstep? How did the product made in Europe get to our American warehouse? If you want to be one of the people behind that eCommerce magic, we invite you to apply for this role. As Operations Strategist, your job will be to help manage day-to-day warehouse operations and order processing tasks for our businesses, as well as assist in various other operations related tasks like forecasting, transfers, allocation. Your primary responsibility will be to be point of contact within company to communicate with the warehouses for order processing, and then work cross functionally towards optimizing inventory allocation and order processing. A successful candidate is curious and often finds themselves as the person at the table asking “why?” or “is there a better way?”. The Operations Analyst will also collaborate with various departments, working on cross-functional projects. Whether it is communicating inventory or helping the customer success team track down an order, you will partner with multiple functions throughout Balsam Brands. You will also collaborate with cross functional partners to ensure warehouses are supporting any marketplace, PR, RTP and special project processing tasks. In addition, you will jump in to help our team, improve our capabilities, and handle challenges by gathering and providing data in a resourceful manner. This position reports to the Director of Operations. This is a full-time position located in Boise, ID. This role is expected to work in a hybrid model, which includes three days in-office.

Requirements

Bachelor’s degree, Master’s degree preferred, preferably in Business, Economics, Engineering, and/or Supply Chain
2+ years of experience in data analysis – Retail, eCommerce, or supply chain experience a bonus
Strong written and verbal communication skills
Demonstrated history of teamwork, including a willingness to jump in to help accomplish tasks
Inquisitive mind and analytical approach to solving problems
A sharp eye for the detail
Self-starter with a can-do attitude
Proficiency with Microsoft Office, especially Outlook and Excel; ability to learn software programs
Demonstrated AI literacy, enabling effective understanding, interaction, and critical evaluation of AI technologies and applications across diverse business functions

Responsibilities

Work with warehouses to facilitate the movement of orders and inventory and coordinate with shipping carriers
Monitor supply chain and financial metrics to optimize the costs and experience of shipping to customer
Partner with supply chain, customer service, internal cross-functional partners and external vendors making process improvements and solving operational challenges
Collaborate with remote teams across geographies using a variety of technologies
Prepare reports for senior leadership to improve visibility of operational challenges, identify opportunities to optimize order processing, inventory allocation and inventory management.
Become an expert in various operational processes such as communicating effectively with warehouses, supporting all order processing tasks and optimizing inventory allocation.

Benefits

Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process
Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents
Up to $2,000 annual funding toward HSA accounts
Medical, transit, dependent care FSA
Infertility coverage offered on all medical plans
Generous parental leave program and flexible return options
Company-paid life and AD&D insurance
Company-paid short and long-term disability insurance
401(k) with dollar-for-dollar company match up to $4,000 per calendar year
Employee Assistance Program (EAP) and other mental health and wellness perks
Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
Paid 5-week sabbatical leave after 10 years of employment
Annual continuous learning benefit up to $1,000 per person, per fiscal year
Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment
Generous team member merchandise discount
Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance