Operations Strategist

University Hospitals • Shaker Heights, OH

3d • Onsite

About The Position

This role supports UHPS operational functions including human resources, planning, implementation, and outcomes monitoring. The strategist will analyze key indicator data, benchmarking and related measures, and recommend plans of action. They will provide direction on initiatives related to the four pillars: access, physician recruiting, quality & patient experience, and financial performance. The role involves direct participation in system and entity level projects focusing on building volume, maximizing efficiency, and enhancing patient experience. Additionally, the strategist will complete current state operational assessments, identify best practices, standardize processes, and make recommendations for improvement. Regular interface with senior leadership is expected, providing input and updates on strategic initiatives. Additional responsibilities include performing other duties as assigned, complying with all policies and standards, and abiding by all requirements to safely and securely maintain Protected Health Information (PHI) for patients.

Requirements

• Bachelor's Degree in business administration or health care related field.
• 3+ years of operations experience.
• Strong PC skills (Windows, Outlook, IDX, Word, Excel) (Required proficiency).
• Strong understanding of financial reporting (Required proficiency).
• Ability to function independently and as a team player in a fast-paced environment (Required proficiency).
• Ability to implement and monitor change (Required proficiency).
• Skilled in personal computer with knowledge of Microsoft programs including Microsoft Office (Word, Excel, PowerPoint, Visio). (Required proficiency).
• Strong written and verbal communication skills (Required proficiency).

Nice To Haves

• Health care operations experience, including financial reporting, human resources, operations, data management, continuous quality improvement, budgeting and program development.

Responsibilities

• Support UHPS operational functions including human resources, planning, implementation, and outcomes monitoring.
• Analyze key indicator data, benchmarking and related measures and recommend plans of action.
• Provide direction on initiatives related to the four pillars: access, physician recruiting, quality & patient experience and financial performance.
• Directly participate in system and entity level projects focusing on building volume, maximizing efficiency and enhancing patient experience.
• Complete current state operational assessments and identify best practices, standardize processes make recommendations for improvement.
• Regularly interface with senior leadership, providing input and updates on strategic initiatives.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level