OPERATIONS SPECIALIST

Springs Valley Bank & Trust Company•Jasper, IN

7d•$18 - $20

About The Position

Responsible for a variety of operational duties, while providing Springs Valley's superior customer service to business and consumer customers and internal team members.

Requirements

Business degree or three to five years of banking experience.
Strong verbal and written communication skills.
Ability to work in a fast-paced environment with the need to adapt to technology changes regularly.
Fluency in computer applications, including Microsoft Office Programs.

Nice To Haves

Knowledge of NACHA rules and regulations preferred.
Certifications a plus or desire to obtain certifications.

Responsibilities

Researches and processes non-posts, stop pays, NSF's, and processes ACH returns and corrections.
Receives, verifies, and processes wire transfers.
Assists with debit and credit card questions, card maintenance, disputes and balancing reports.
Monitors, verifies, and balances Cash Management files.
Provides business and consumer customers with digital banking support.
Assists with year-end tax reporting and monthly input of tax information.
Balances and reconciles various accounts and general ledgers.
Responsible for account and customer record maintenance.
Assists with the Overdraft Program and reports charge off information.
Answers phones/chats professionally, research issues, responds to inquiries, handles & resolves complaints, routes call to the appropriate department.
Responsible for the efficient, effective, and accurate performance of ITM functions which includes accepting deposits and loan payments, disbursing cash or check withdrawals, balancing daily transactions, posting transactions to customer accounts, maintaining customer records, and transferring funds from accounts as directed.
Scans and indexes documents, performs account verifications, and logs returned mail.
Reviews mobile deposits, merchant deposits and X-9 files.
Responsible for complying with BSA/Red Flag and all other Bank policies and procedures. Reviews activity and reports for potential fraud.
Performs other duties as assigned.