Operations Specialist

JLL•Malvern, PA

13d•Onsite

About The Position

The Operations Specialist plays a critical role in monitoring and managing building systems to ensure operational continuity and safety across JLL's portfolio. In this position, you'll serve as the technical guardian of critical building infrastructure, maintaining constant vigilance over mechanical systems, fire and life safety equipment, and Building Automation Systems (BAS). Your work directly impacts the safety and comfort of building occupants while supporting seamless business operations for our clients. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this role offers meaningful exposure to sophisticated building technologies and operational protocols. You'll collaborate with field teams, vendors, and stakeholders to resolve incidents, coordinate maintenance activities, and ensure every system operates at peak performance. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you partner with colleagues across shifts and disciplines to deliver exceptional service. This is a hands-on, fast-paced position where your technical aptitude, attention to detail, and calm demeanor during emergencies will make a tangible difference every day.

Requirements

High School diploma or GED equivalent
Strong proficiency in computer applications, including Microsoft Word and Excel for reporting and documentation
Solid understanding of technology, software applications, and computer systems with ability to learn new platforms quickly
Ability to analyze system operations, identify malfunctions, and take corrective action under pressure
Excellent written and verbal communication skills to effectively coordinate with diverse stakeholders
Strong time management, multi-tasking, and organizational skills with exceptional attention to detail
Self-starter capable of thriving in a fast-paced, high-volume environment where priorities can shift rapidly
Strong customer service orientation and interpersonal skills that support positive relationships with colleagues and clients
Ability to remain calm and effective during stressful or emergency situations, making sound decisions quickly
Flexible schedule availability, including nights and weekends as required

Nice To Haves

Degree or coursework in a technology-related field from an accredited institution
Hands-on experience with Building Automation Systems (BAS) in commercial or institutional environments
HVAC experience or technical understanding of mechanical building systems
Previous experience in facilities operations, critical systems monitoring, or technical support roles

Responsibilities

Monitor and manage critical alarms related to building mechanical infrastructure, fire, and life safety systems through Building Automation Systems (BAS), responding swiftly to ensure operational continuity
Conduct proactive virtual tours of facility systems to verify proper operation and maintain working knowledge of BAS functionality across multiple buildings
Track, escalate, and communicate incidents with potential business disruption through established protocols and communication channels to keep all stakeholders informed
Provide technical support to field operations by troubleshooting equipment using BAS data, evaluating trend reports, and performing system overrides when necessary to restore normal operations
Support and coordinate building shutdown activities via BAS, ensuring timely notifications to stakeholders and seamless execution of planned maintenance work
Validate proper approvals for vendor work prior to commencement, maintaining compliance with safety and operational protocols
Receive, generate, and process work orders in the designated system, dispatch technicians efficiently, and follow up to ensure resolution
Prepare, maintain, and issue accurate shift reports that capture critical operational information and ensure seamless communication across teams
Deliver exceptional customer service in all interactions, maintaining a client-focused approach that builds stakeholder satisfaction and trust