Operations Specialist

Trucordia•Lindon, UT

18d•$35,360 - $52,000•Onsite

About The Position

Trucordia is building the next great insurance brokerage, offering an unrivaled combination of people, tools, and solutions. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have over 5,000 team members across 200 offices nationwide. Our culture is built on CARE, COLLABORATION, LEADERSHIP, RESULT-ORIENTATION, and CELEBRATION. PayLogics, a part of Trucordia, is a payroll system provider with over 30 professionals dedicated to employment experience expertise, offering services from Recruiting to Business Insurance solutions. We pride ourselves on client relationships and service, fostering a hardworking, caring, and fun culture.

Requirements

2–4+ years of experience in operations, customer support, or client services (ASO, HR services, or related preferred)
Strong problem-solving skills with the ability to manage multiple priorities
Excellent verbal and written communication skills
High attention to detail and organizational skills

Nice To Haves

Experience in a ASO, HR outsourcing, or related environment
Familiarity with HRIS, CRM, or case management systems
Understanding of payroll, benefits administration, or employment practices

Responsibilities

Serve as a primary point of contact for client inquiries related to ASO services.
Resolve customer issues efficiently while delivering a high-quality service experience.
Triage and escalate complex cases appropriately while maintaining ownership through resolution.
Partner with internal teams to ensure timely and accurate responses to client needs.
Support day-to-day operational workflows to ensure service delivery meets SLA and quality standards.
Identify process gaps and recommend improvements to enhance efficiency and client satisfaction.
Maintain accurate documentation, case notes, and system records.
Proactively identify trends in customer inquiries and recommend scalable solutions.
Contribute to continuous improvement initiatives, SOP development, and knowledge base updates.
Assist in testing and implementing new tools, workflows, or process enhancements.
Work closely with HR, Payroll, Benefits, Compliance, and other internal teams to ensure seamless service delivery.
Act as a liaison between clients and internal departments to drive resolution and clarity.
Support internal training efforts by sharing insights and best practices.
Track and analyze customer service metrics (response times, resolution rates, satisfaction).
Provide insights and recommendations to improve performance and client experience.