Operations Specialist
About The Position
About Capital Waste Services At Capital Waste Services (CWS), we are committed to delivering reliable, customer-focused waste collection services across our communities. Our team members are the foundation of our success, and we pride ourselves on fostering a supportive, high-integrity work environment where people can grow and thrive. Position Summary The Operations Specialist supports day-to-day operations to ensure efficient, compliant, and high-quality service delivery. This role serves as a key liaison between drivers, operations leadership, customer service, and administrative teams to maintain workflow accuracy, resolve issues in real time, and drive operational performance.
Requirements
- High school diploma or equivalent required
- 2+ years of operations, logistics, dispatch, or route management experience preferred
- Experience in waste management, transportation, or service-based industries preferred
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced, high-volume environment
- Proficient in Microsoft Office (Excel, Outlook, Teams); experience with routing or dispatch systems preferred
- Strong problem-solving and communication skills
- Ability to prioritize multiple tasks and adapt to changing operational needs
Nice To Haves
- Associate’s or Bachelor’s degree preferred
Responsibilities
- Support daily operational activities across assigned lines of business (Front Load, Rear Load, Roll-Off, or ASL)
- Monitor route performance, service completion, and driver productivity
- Assist with dispatch coordination, route adjustments, and service issue resolution
- Review and validate operational data including route sheets, service logs, and system entries
- Serve as a point of contact for drivers regarding routing, service questions, and operational concerns
- Partner with customer service to resolve missed pickups, service delays, and customer escalations
- Ensure compliance with company policies, safety standards, and DOT requirements
- Track and report key performance metrics (KPIs) such as service efficiency, downtime, and route completion
- Assist with onboarding coordination for drivers including communication of schedules, routes, and expectations
- Support equipment and asset tracking, including reporting maintenance needs
- Identify opportunities to improve operational processes, reduce inefficiencies, and enhance service quality
- Maintain accurate documentation and records in company systems
Benefits
- Competitive compensation and benefits package
- Opportunity to play a key role in operational success
- Growth opportunities within a rapidly expanding organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
