Operations Specialist

Royal Bank of CanadaToronto, ON
Onsite

About The Position

As an Operations Specialist, you will serve as a critical quality control function for the Operational Excellence team within Production Services. You'll oversee complex, exception-based processes daily, ensuring systems and departmental operations execute as designed while identifying and escalating issues appropriately.

Requirements

  • 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of securities, banking, technology and/or job specific industry experience
  • 1+ year prior securities, banking, technology industry and/or job specific related industry
  • Strong technical skills in Microsoft Excel and Access with the ability to build reports and queries; working knowledge of SQL for data analysis and retrieval.
  • Ability to effectively train, lead and provide work direction to others
  • Ability to handle multiple priorities in a fast paced and deadline driven environment
  • Maintain forward-thinking approaches to identify process improvements and implement automation or enhanced workflows.

Nice To Haves

  • Experience with brokerage systems
  • Canadian Securities license

Responsibilities

  • Execute daily oversight of complex, exception-based processes to validate system performance against design specifications.
  • Run and analyze reports to identify and resolve exceptions while maintaining full compliance with regulatory and firm policy requirements.
  • Serve as a primary point of contact for internal and external stakeholders—including other Operations departments, RBC Business Units, external customers, and industry participants—requiring research, problem resolution, or information retrieval.
  • Address escalated issues independently, escalating to management only when appropriate, while adhering to established departmental procedures.
  • Identify and recommend process enhancements and system modifications to reduce operational risk and increase efficiency.
  • Participate in testing, validation, and implementation of new systems and operational processes.
  • Train, mentor, and serve as a resource for less experienced Operations team members, fostering skill development and operational consistency.
  • Provide accurate analysis and processing support for manual, exception-based, and highly specialized operational processes.
  • Review, verify, and record data into systems with precision and attention to regulatory requirements.
  • Perform other duties and responsibilities as assigned by management.

Benefits

  • bonuses
  • flexible benefits
  • competitive compensation
  • commissions
  • stock where applicable
  • Flexible work/life balance options.
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