Operations Specialist

Citizens Bank and Trust • Plaquemine, LA

31d • Onsite

About The Position

At Citizens Bank, we believe great service starts behind the scenes. We are looking for a detail-oriented and customer-focused Operations Specialist to join our team and play a key role in supporting the daily operations that keep our bank running smoothly. This position is ideal for someone who enjoys solving problems, learning multiple banking functions, and working in a collaborative environment where accuracy, responsiveness, and service matter. If you thrive in a fast-paced setting and enjoy work that combines technology, customer support, compliance, and operational processing, we’d love to hear from you.

Requirements

• High school diploma or equivalent required
• Strong attention to detail and organizational skills
• Excellent communication and customer service abilities
• Comfortable learning and using banking software and technology
• Proficiency in Microsoft Office Suite
• Ability to prioritize tasks and manage deadlines in a fast-paced environment

Nice To Haves

• At least one year of experience in a financial institution preferred
• Experience with ACH processing or balancing is a plus

Responsibilities

• Monitors and supports all aspects of the bank’s electronic banking delivery channels, products, and services.
• Processing customer account requests such as stop payments, account maintenance, transfers, check orders, and account closures
• Supporting ACH processing activities, including importing and exporting ACH origination files and maintaining ACH records
• Assisting with wire transfers, fraud prevention tools, remote deposit capture, and other cash management services
• Reviewing daily reports and transactions for accuracy and compliance
• Investigating unusual account or check activity and assisting with fraud-related items
• Verifying documentation for new accounts to ensure compliance with banking regulations and Customer Identification Program (CIP) requirements
• Scanning and indexing account documentation into electronic systems
• Providing timely, professional support for customer and employee inquiries
• Assisting with operational processes that support the bank’s daily service and compliance functions

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED