Operations Specialist - Waterford
FirstBank Puerto Rico•San Juan, PR
•Onsite
About The Position
The Operations Specialist performs a variety of routine and non-routine analytical and operational duties to support both complex commercial and consumer loans. Projects a professional image through phone interaction, demonstrating deep knowledge of residential, multifamily, commercial real estate loans, lines of credit secured by real estate collateral, commercial / business loans, installment consumer loans.
Requirements
- Excellent verbal and written communication in English
- Ability to adapt to different types of persons, convey an effective message and listen properly to align needs and ensure a proper outcome for all parties involved
- Proficient in Microsoft (Outlook, Word, Excel, and Power Point)
- Specific vision abilities required by this position, include close and distance vision
- Regularly required to sit for prolonged periods of time
- Regularly required to use hands to finger, handle, or feel
- Regularly required to talk and hear
Nice To Haves
- Deep knowledge of residential, multifamily, commercial real estate loans, lines of credit secured by real estate collateral, commercial / business loans, installment consumer loans
Responsibilities
- Calculating and generating payoff letters
- Resolving loan exceptions
- Tax and insurance monitoring or processing to include escrow set-up, analysis and data remittance to 3rd party vendors
- Rate changes and accrual adjustments
- Requesting insurance policy coverages from customers and vendors timely
- Analyzing and updating insurance policies according to regulatory requirements
- Monitoring the issuance of lender placed insurance
- Daily batch payment processing
- Daily Insurance invoice processing
- FPL processing
- Conduct research to resolve loan requests and issues
- Communicate with internal and external customers to provide resolution
- Assist in providing coaching and training personnel to ensure bank policies and procedures are being followed
- Ensure procedural manuals are maintained and properly updated
- Provide assistance and/or prepares loan servicing reports, statistics, graphics, tables, and presentations, as requested
- Provide customer satisfaction to both internal and external customers and strives to continuously improve service delivery
- Meet monthly targets to achieve individual and departmental goals
- Provide support to other operations departments as needed
- Perform other duties and special projects as assigned or directed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
