OPERATIONS SPECIALIST - WATERFORD

First BanCorp•Río Piedras, PR

8d•Onsite

About The Position

The Operations Specialist performs a variety of routine and non-routine analytical and operational duties to support both complex commercial and consumer loans. Projects a professional image through phone interaction, demonstrating deep knowledge of residential, multifamily, commercial real estate loans, lines of credit secured by real estate collateral, commercial / business loans, installment consumer loans.

Requirements

Excellent verbal and written communication in English.
Ability to adapt to different types of persons, convey an effective message and listen properly to align needs and ensure a proper outcome for all parties involved.
Seeks to satisfy and exceed the interests, expectations and needs of the customer (internal and external) within the highest standards established within the Corporation.
Integrates the creation, enhancement and the changes in the compliance with his/her functions to maximize the effectiveness of the job and originate benefits to the Corporation.
Demonstrate the values of the Corporation: Integrity, Respect, Responsibility, Support, Innovator, Agile, Compromised with Quality, Customer Focus, “Solidario con la Comunidad”.
Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality.
Contributes to building a positive team spirit.
Treats people with respect and upholds organizational values maintaining composure, tact, and and courtesy that could be routinely high volume and demanding.
Is able to manage various requirements at the same time and able to plan ahead to ensure these are met effectively and efficiently.
Follows policies and procedures and completes administrative tasks correctly and on time.
Seeks to address inquiries and requests on an expedited manner.
Proficient in Microsoft (Outlook, Word, Excel, and Power Point).

Nice To Haves

Deep knowledge of residential, multifamily, commercial real estate loans, lines of credit secured by real estate collateral, commercial / business loans, installment consumer loans.

Responsibilities

Calculating and generating payoff letters
Resolving loan exceptions
Tax and insurance monitoring or processing to include escrow set-up, analysis and data remittance to 3rd party vendors
Rate changes and accrual adjustments
Requesting insurance policy coverages from customers and vendors timely
Analyzing and updating insurance policies according to regulatory requirements
Monitoring the issuance of lender placed insurance
Daily batch payment processing
Daily Insurance invoice processing
FPL processing
Conduct research to resolve loan requests and issues.
Communicate with internal and external customers to provide resolution.
Assist in providing coaching and training personnel to ensure bank policies and procedures are being followed.
Ensure procedural manuals are maintained and properly updated.
Provide assistance and/or prepares loan servicing reports, statistics, graphics, tables, and presentations, as requested.
Provide customer satisfaction to both internal and external customers and strives to continuously improve service delivery.
Meet monthly targets to achieve individual and departmental goals.
Provide support others operations department needed.
Perform other duties and special projects as assigned or directed.