Operations Specialist

Allstar•Phoenix, AZ

2d•Onsite

About The Position

We are seeking a detail-oriented and organized Operations Specialist to support the day-to-day operations of our roofing company. This role plays a key part in keeping projects, scheduling, communication, and administrative processes running smoothly between customers, crews, sales representatives, and management. The ideal candidate is highly organized, able to multitask in a fast-paced environment, and comfortable handling both administrative and operational responsibilities.

Requirements

Previous experience in operations, administrative support, customer service, or construction-related industries preferred
Strong organizational and multitasking abilities
Excellent communication and problem-solving skills
Comfortable working in a fast-paced environment
Proficiency with CRM systems, Microsoft Office, Google Workspace, or scheduling software
Ability to manage deadlines and prioritize tasks effectively

Nice To Haves

Roofing, construction, or home services experience is a plus
Attention to detail
Time management
Team collaboration
Customer communication
Scheduling coordination
Data entry and reporting
Process improvement mindset

Responsibilities

Coordinate and support daily roofing operations and project workflows
Schedule appointments, inspections, installations, and service calls
Communicate with customers regarding project updates, scheduling, and documentation
Assist sales and production teams with administrative support
Maintain accurate records in CRM and company systems
Track project progress, job statuses, and production timelines
Process contracts, invoices, permits, and other operational documents
Support material ordering and vendor coordination as needed
Handle inbound and outbound phone calls and emails professionally
Assist with resolving customer concerns and operational issues
Ensure internal communication between departments remains organized and efficient