Operations Specialist

Aston Carter•Allouez, WI

5d•$23 - $27•Onsite

About The Position

The Operations Specialist supports day-to-day operational execution by managing a high-volume ticket queue and completing requests with speed and accuracy. This role works closely with Client Delivery team members to process pricing, data, and system-related requests, leveraging internal tools to research issues, perform updates, and complete basic configuration tasks. The position is ideal for someone who is highly detail-oriented, responsive, and comfortable operating in a fast-paced, task-driven environment.

Requirements

1–3 years of experience in data accuracy, order verification, or operations.
Attention to detail and a high degree of accuracy in all work.
Professional verbal and written communication skills for internal and external interactions.
Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Ability to manage multiple tasks simultaneously with minimal supervision.
Experience working with pricing, quoting, and transportation-related operations.
Competence in Microsoft Excel for data entry and basic data analysis.
Ability to perform accurate data entry and provide reliable administrative support.
Comfort working in a fast-paced, task-driven environment while maintaining quality standards.

Responsibilities

Manage and execute incoming requests through a ticket queue, ensuring timely and accurate completion.
Triage and prioritize work in a shared queue by following defined processes and service level agreements (SLAs).
Respond to internal team members and external partners professionally within ticket threads and email.
Execute a range of operational requests, including pricing estimates, data updates, and issue resolution.
Navigate and utilize internal platforms, including a proprietary transportation system, to research, process, and resolve requests.
Perform basic configuration tasks within the internal platform to support operational needs.
Maintain clear, complete, and accurate documentation of work within ticketing systems.
Partner primarily with Client Delivery team members to gather necessary information and close out requests efficiently.
Handle shared inbox and ticket-based communication to ensure no requests are missed or delayed.
Follow established processes, quality standards, and operational guidelines consistently.
Identify issues or unclear requests and escalate them for further direction when needed.
Build foundational knowledge of transportation operations and pricing concepts through day-to-day work and exposure to operational activities.