Operations Specialist

Rag & Bone • New York, NY

11d • $19 - $20

About The Position

The Operations Specialist supports the functionality and efficiency of the store by maintaining store operations and helping facilitate a seamless customer experience. The role partners with store management to support company initiatives and follow organizational policies and procedures. It oversees inventory and stock management, store maintenance follow-up, operational systems, and customer-service processes such as repairs, dry-cleaning, and alterations. The Operations Specialist also supports the sales team, helps meet store and metric goals, and contributes to a positive, professional, team-oriented atmosphere while representing rag & bone’s brand and values.

Requirements

• 1–2 years of prior work experience in a retail stock, logistics, operations, or management position.
• Open availability, including weekends.

Responsibilities

• Partner with Store Management to ensure positive brand representation through product, store maintenance, and customer service.
• Take ownership of inventory and stock management.
• Maximize storage and capacity across product and supply categories.
• Investigate and rectify inventory discrepancies.
• Support low inventory shrink and high inventory accuracy through consistent execution at receiving, transfers, RTV, sales, and cycle counts.
• Communicate and follow up consistently and promptly on store maintenance issues.
• Serve as the store expert in core operational systems, educate store staff, and troubleshoot technology issues in partnership with the corporate IT Team.
• Work with the sales team to provide customer service, including assisting with POS, customer repairs, dry-cleaning, and alterations processes.
• Understand BOH/FOH IT systems, including POS transactions.
• Partner with store management to resolve customer service issues.
• Manage customer repairs, dry-cleaning, and alterations programs.
• Meet store and metric goals.
• Bring the brand mission to life for everyone who enters the store.
• Maintain knowledge and understanding of all policies and procedures.
• Act consistently within rag & bone’s core values.
• Identify opportunities to support the team in delivering high-quality customer service through product knowledge and operational ownership.
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.

Benefits

• Paid Time Off
• Clothing Allowance
• Generous Employee Discount
• Paid Parental Leave
• Membership to Calm and access to other wellness benefits
• Medical, dental, vision, and ancillary benefits
• 401k

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed