OPERATIONS SPECIALIST

Sally Beauty Holdings • Plano, TX

20d • Hybrid

About The Position

The role serves as a key liaison between the Merchandising, Supply Chain, and Field Sales teams to support end-to-end color conversion processes and drive process improvement initiatives. This individual will coordinate cross-functional activities to ensure timely execution of color changes, including SKU transitions, inventory planning, and field readiness. Responsibilities include tracking progress against key milestones, identifying potential risks or bottlenecks, and facilitating resolution through collaboration and clear communication. Additionally, the role will analyze data, gather stakeholder feedback, and support the development and implementation of standardized workflows aimed at increasing efficiency, accuracy, and alignment across teams.

Requirements

• H.S. Diploma or General Education Degree (GED) High School Diploma
• Strong analytical skills and attention to detail.
• Comfortable working with data, spreadsheets, and order management systems.
• Excellent communication and cross-functional collaboration skills.
• Proficiency in Microsoft Excel
• Ability to manage competing priorities and meet tight deadlines.
• A process mindset with a drive for efficiency and accuracy.
• A customer-service approach to internal partners and external vendors.
• A balance of tactical execution and strategic thinking.
• A passion for continuous improvement and team success.

Responsibilities

• Accurately process and track all incoming color conversion orders from submission to completion.
• Collaborate with cross-functional teams to ensure timely and accurate execution.
• Maintain clear documentation, status updates, and reporting for all conversion activity.
• Troubleshoot and resolve issues or delays in order processing.
• Identify opportunities to streamline and enhance the color conversion process.
• Support the full service operations team in identifying, planning, and executing process improvements.
• Assist in standardizing operational workflows related to merchandising setup, item creation, data validation, and lifecycle tracking.
• Document best practices and contribute to training materials and SOPs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED