Operations Specialist I, Flex

Carrum Health•,

1d•$24 - $25•Remote

About The Position

The Operations Specialist is an entry-level member of Carrum Health’s Operations team, supporting the day-to-day mechanics of its patient marketplace. The role coordinates complex patient needs and helps improve internal tools and processes. Typically suited to someone with 0–2 years of experience, the position involves work of limited scope using standard practices and procedures, with detailed direction as the employee learns internal tools and documentation. The focus is on executing tasks accurately, identifying blockers early, and building effective working relationships across the organization. The Specialist supports the end-to-end patient journey by following documented processes, coordinating patient travel and other logistics, and working across Care, Tech, Analytics, Provider Operations, and Finance. The role also helps refine workflows, identify opportunities to reduce tedious tasks, beta-test patient-facing and internal tools, provide product feedback, and collect and clean data for reporting and decision-making. The position is remote-first and may include occasional travel for team offsites, client events, or company gatherings.

Requirements

Typically 0–2 years of relevant experience; eager to build core skills in a fast-paced health-tech environment.
Recognize when help is needed, seek input, listen actively, ask clarifying questions, and demonstrate willingness to learn.
Strong attention to detail and ability to execute tasks accurately and flag concerns promptly.
Patient-first approach, patience, kindness, respect, and troubleshooting ability.
Adaptability and a positive approach to change while improving live processes.
Ability to handle confidential information discreetly and follow documented policies and HIPAA requirements.
Comfort interacting with technology platforms and ability to learn new software quickly.
Experience handling deadlines, prioritizing work, and managing multiple tasks in a fast-paced, dynamic environment.
Ability and interest in collaborating cross-functionally with sales, operations, client success, data, and product teams.

Responsibilities

Execute daily tasks accurately and on time, following documented processes to support the end-to-end patient journey.
Collaborate with Care, Tech, Analytics, Provider Operations, and Finance to refine workflows and tools that support the patient experience.
Assist with patient travel needs and other complex coordination efforts.
Evaluate procedures and identify opportunities to improve policies and eliminate tedious tasks.
Test patient-facing and internal tools before release and provide feedback to the Tech team.
Collect and clean data to support reporting and accurate information management for Care and Operations teams.
Contribute ideas to improve internal systems and patient outcomes.
Flag blockers and concerns early and maintain working relationships across the organization.

Benefits

Stock option plan and performance bonus for eligible employees.
Flexible schedules and remote work.
Flexible PTO, within reason.
Summer Fridays, with sign-off at 1 p.m. local time.
15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day.
Annual holiday shutdown in December.
Paid parental leave.
Health, vision, and dental insurance.
Employee Assistance Programs (EAP).
401(k) retirement plan.
Opportunities to connect virtually and in person.
Chicago and San Francisco offices available as an option.