Quality Operations Specialist 1, Flex

Carrum Health•,

9d•$24 - $28•Remote

About The Position

The Quality Operations Specialist I, Flex is an entry-level member of Carrum Health’s Operations team. The role supports accurate documentation, consistent workflows, and a high-quality patient experience by completing daily quality activities, auditing care-team and operational documentation and workflows against established standards, documenting findings, and escalating concerns for review. The position follows defined audit criteria, standard practices, and documented procedures, with training and guidance provided on quality standards and internal systems. The role requires strong computer skills, sound judgment, attention to detail, and the ability to identify incomplete information or processes that do not meet expectations. It also supports reporting and information management, including collecting and cleaning data, and contributes feedback to improve audit tools, workflows, and internal systems. The position is remote-first and may involve occasional travel for team offsites, client events, or company gatherings.

Requirements

Typically at least 1–2 years of relevant experience in quality assurance, auditing, healthcare operations, documentation review, or a related field.
Strong computer skills, sound judgment, and attention to detail.
Ability to compare documentation and completed work against defined requirements.
Foundational auditing skills or transferable experience reviewing records, identifying discrepancies, and documenting findings objectively.
Ability to communicate findings clearly and respectfully, ask clarifying questions, and seek guidance when a situation falls outside established criteria.
Patient-first approach, patience, kindness, respect, and troubleshooting ability.
Adaptability when processes change, with discretion when handling confidential information.
Commitment to following documented policies and adhering strictly to HIPAA requirements.
Basic understanding of AI-enabled tools and willingness to build skills for an AI-assisted auditing environment.

Responsibilities

Review documentation and workflows for accuracy, completeness, timeliness, and adherence to quality standards and procedures.
Use approved audit tools, checklists, and scoring criteria to evaluate work objectively, and participate in calibration sessions.
Document factual audit results and escalate documentation gaps, workflow deviations, and potential patient-impacting concerns through established channels.
Maintain audit records and follow-up trackers, and complete assigned rechecks to confirm identified issues have been addressed.
Recognize recurring errors and process gaps and share observations to improve documentation, workflows, and training.
Enter, organize, and validate audit data to support routine quality reporting.
Learn approved AI-enabled quality tools; compare AI-generated findings with source documentation and audit criteria; and flag inaccurate, incomplete, or unsupported results.
Participate in testing updated audit tools and workflows and provide feedback on accuracy, usability, and efficiency.
Handle sensitive information discreetly and follow organizational privacy, security, and HIPAA policies.
Collect and clean data and support information management so Care and Operations teams have accurate insights.
Contribute ideas to improve internal systems and patient outcomes.

Benefits

Flexible working hours and schedules
Generous time off and flexible PTO
Paid parental leave
Opportunities to connect virtually and in person
Stock option plan
Performance bonus for eligible employees
Remote work
Optional Chicago and San Francisco offices
Summer Fridays, with sign-off at 1 p.m. local time
15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day
Annual holiday shutdown in December
Health insurance
Vision insurance
Dental insurance
Employee Assistance Programs (EAP)
401(k) retirement plan