Operations Specialist

Brilliant Corners•Los Angeles, CA

26d•$24 - $31•Onsite

About The Position

Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors. The Operations Specialist position plays a key role as a member of the Brilliant Corners Program Operations department. The Operation Specialist will work with internal and external partners to receive, review, and process various requests. The type of requests received will vary based on the hiring team but may support other teams as necessary.

Requirements

Intermediate-level familiarity with Microsoft Word and Excel required
Strong communication skills with effective messaging and strong follow up
Able to work in collaboration with team, internal and external departments as needed
Data and metric drive, comfortable around numbers
Process driven
Strong attention to detail
Ability to understand, retain and apply program policies to role

Nice To Haves

1+ years’ experience in a non-profit setting preferred but not required
Intacct software experience preferred but not required
Salesforce/CRM software and/or database experience preferred but not required

Responsibilities

Process client and unit related requests for our FHSP program including general assistance requests, ARVU payments, rental subsidy payments, and utility payments.
Track payments using Intacct financial software and/or Excel and respond promptly to payment inquiries from vendors and internal departments.
Process a variety of client related payment requests to support clients in retaining their housing as well as processing various invoices relating to our contracts.
Assist with contract preparation, execution and tracking.
Manage vendor documentation and compliance tracking.
Track payments using Intacct financial software and/or Excel and respond promptly to payment inquiries from vendors and funders.
Process client payments related to security deposits, utility deposits, move-in furniture, and on-going assistance.
Generate unit contracts and participant/landlord agreements related to client move-ins.
Process payments using Intacct, providing on-going reporting, and respond promptly to inquiries from case management, funders, and internal partners.
Process client applications for the FHSP program ensuring that all data is correct and support case management in this process.
Handle the accounts receivable portion at the time of move out, including security deposit returns, damage mitigation, or invoicing partnering facilities.
Track processes on Salesforce and enter AR into Intacct, respond promptly to funders and vendors, and provide on-going reporting to partners.