Operations Specialist - South Central District
About The Position
The Operations Specialist provides hands-on onboarding, training, coaching, documentation oversight, and client care coordination across assigned sites under the direction of the District Manager or Assistant District Manager. The role promotes person-centered care, staff accountability, regulatory compliance, and continuous improvement. Work is performed at assigned facilities and agency locations. The specialist coordinates staff orientation and role-specific training, provides field coaching, identifies training gaps, and tracks training completion. The position also supports client intake and service coordination, helps staff coordinate behavioral health services, monitors access and continuity of care, and assists with daily site operations. When needed, the specialist may provide direct person-centered behavioral health services within their qualifications, training, and authorized scope of practice. The role reviews documentation for timeliness, completeness, accuracy, and compliance; supports audits and corrective actions; and promotes compliance with HIPAA, CARF standards, applicable Ohio requirements, payer rules, and agency policies. The specialist serves as a resource for staff, communicates concerns and performance trends to district leadership, and supports a respectful, collaborative, and accountable work environment. This position does not independently perform clinical functions requiring professional licensure or authorization.
Requirements
- Preferred 3–5 years of experience in behavioral health, case management, social services, staff training, or related operations.
- Working knowledge of behavioral health services, client-centered practices, confidentiality, documentation, and applicable regulatory expectations.
- Strong organizational, time-management, communication, teaching, presentation, and problem-solving skills; ability to manage multiple priorities.
- Comfort with EHR systems, digital learning tools, and modern training methods; commitment to ongoing professional development.
- Valid driver’s license, reliable transportation, and state-required automobile insurance.
- Ability to pass applicable background and motor vehicle checks.
- Ability to travel among assigned locations and work occasional evenings or weekends as operationally necessary.
- Direct clinical functions requiring professional licensure or authorization are outside the position’s independent scope.
Nice To Haves
- Supervisory or coaching experience is strongly preferred.
Responsibilities
- Coordinate new-hire orientation, first-day support, site onboarding, and role-specific training with Human Resources and district leadership.
- Train employees on agency policies, workflows, EHR documentation, service expectations, and approved procedures.
- Provide field coaching, refresher training, and practical guidance to Client Care Specialists and other assigned staff.
- Identify training gaps, recommend improvements, track training completion, and evaluate training effectiveness.
- Support intake, service coordination, consent collection, client forms, and insurance-related workflows in collaboration with authorized staff.
- Help coordinate behavioral health services among licensed clinicians, clients, families, guardians, and facility partners.
- Monitor client access, follow-up needs, service continuity, and satisfaction; escalate clinical or operational concerns appropriately.
- Assist the District Manager with daily site needs, staffing transitions, workflow consistency, and operational barriers.
- Provide direct, person-centered behavioral health services as needed, within qualifications, training, and authorized scope of practice.
- Support high-quality services that promote client well-being, independence, recovery, and individualized treatment goals.
- Oversee assigned client care coordination activities to support timely access, continuity of care, and effective communication among clients, families, guardians, healthcare providers, and facility staff.
- Work alongside employees providing client care, model appropriate therapeutic interventions, assist with client engagement, and reinforce agency standards and best practices.
- Review documentation for timeliness, completeness, accuracy, and compliance; facilitate corrections and escalate issues as needed.
- Support review of service plans, progress notes, intake records, and discharge documentation within assigned authority; clinical approval remains with authorized clinicians.
- Promote compliance with HIPAA, CARF standards, applicable Ohio requirements, payer rules, and agency policies.
- Collaborate with Clinical Leadership, Quality Assurance, and Compliance on audits, corrective actions, and process improvement.
- Respond to staff questions, provide coaching and problem-solving support, and promote consistent implementation of district procedures.
- Communicate emerging concerns, training needs, and performance trends to the District Manager; contribute to team meetings and reporting.
- Promote a respectful, supportive, collaborative, and accountable work environment.
- Perform other duties as assigned by the District Manager or designated leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
