Operations Specialist

Manulife•Boston, MA

12d•$61,875 - $103,125•Hybrid

About The Position

As an Operations Specialist, you will be part of the US John Hancock Retirement segment of the business in the Sponsor Support department. You will be responsible for complex data processing tasks such as collecting, scrubbing, and uploading participant level account data with efficiency and accuracy to meet the service levels set by management. In addition to communicating with plan sponsors and internal stakeholders via our Parts+ recordkeeping system, you will be asked to read and comprehend retirement plan provisions from plan documents and amendments to ensure that reports are properly generated according to Eligibility, Compensation, and Contributions. Reporting into the Operations Manager, the Operations Specialist will play a crucial role in ensuring clients meet IRS compliance requirements, including Nondiscrimination testing, Loan Delinquency reporting, and Required Minimum Distributions. The Operations Specialist will collaborate closely with Senior Compliance Analysts within the Sponsor Support Services team for more complex situations. Additionally, they will work with internal stakeholders from the Client Service Manager team and the ERISA Government & Reporting team to ensure that Nondiscrimination testing is completed accurately and on time, in accordance with IRS-mandated deadlines.

Requirements

Bachelor’s degree required.
3-5+ years working in a financial services operation’s environment.
1+ years working in Defined Contribution plan administration (Third Party Administrator focus preferred).
Prior experience reading and interpreting 401k Retirement Plan Documents required.
Excellent data analysis and technology skills.
Ability to organize, prioritize, and process multiple issues simultaneously.
Demonstrated analytical / problem solving skills in the financial services industry.
Demonstrated excellence in written and verbal communication.
Time management focused adhering to deadlines and timelines.

Responsibilities

Understanding of customized plan documents and amendments to ensure that reports are properly generated according to Eligibility, Compensation, and Annual Employer contributions requirements.
Calculating complex employer matching contributions such as Annual Match, Lookback Match, and Profit-Sharing contributions utilizing pro rata, integrated and straight allocation methods.
Analyze and reconcile all reporting related to non-discrimination testing & submit to the Compliance & Government Reporting team.
Work with Compliance & Government Reporting team for any issues that may come up during their testing run.
Perform other job-related duties and special projects as assigned.