Operations Specialist

Fidelity Building Services Group•Greensboro, NC

1d•Onsite

About The Position

Systems Contractors, a full-service HVAC/Mechanical Contractor, is hiring for an Operations Specialist/Dispatcher for our Greensboro, NC office! We are seeking a highly organized and detail-oriented Service Coordinator with experience in HVAC scheduling and preventive maintenance (PM) management. This role requires someone who thrives in a fast-paced, high-volume environment, works well under pressure, and collaborates effectively with various personality types across teams.

Requirements

Strong attention to detail and accuracy in data entry and documentation
Ability to handle high call and scheduling volume, especially during peak seasons
Excellent communication skills and ability to work with diverse personalities
Proactive problem-solver who thrives in a collaborative, fast-paced environment

Nice To Haves

Experience in HVAC service scheduling or coordination

Responsibilities

Respond to phone and email service requests as a backup to other coordinators.
Ensure prompt, professional communication and excellent customer service during all client interactions.
Coordinate and schedule preventive maintenance (PM) visits, service calls, and technician assignments.
Optimize routes and technician workloads to maintain efficiency during peak seasons.
Enter new customer and equipment information into the system, create service tasking based on sales input, and ensure setup accuracy.
Monitor upcoming renewals, alert sales teams, update pricing, and adjust scope or schedules as needed.
Schedule and track PM visits to ensure work is performed in alignment with contract terms and customer expectations.
Maintain accurate service records, PM schedules, and renewal logs.
Track and update customer agreements, technician assignments, and equipment details.
Partner with technicians, sales representatives, and other coordinators to ensure smooth communication, timely scheduling, and high-quality service delivery.
Support dispatching, prioritizing service requests, and assisting with emergency or high-priority scheduling as needed.