Operations Specialist

Enercare•Markham, ON

2d•Onsite

About The Position

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating. A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be. If you are ready to become one of our Experts, we would love to hear from you.

Requirements

Bachelor of Business Administration or equivalent post-secondary education
Has minimum three years of experience with processing and investigating payments
Must have excellent written and verbal communication skills
Has experience with Microsoft Excel and Microsoft Access
Self-starter with strong interpersonal and conflict-resolution skills
Excellent written and oral communications skills
Ability to quickly form relationships and interact effectively in a complex environment
Strong desire to understand operations and root causes of issues
Strong ability to multi-task and work under tight timelines while communicating any challenges
Strong organizational and time-management skills
Ability to understand financial impacts and back-end banking environments
Ability to prioritize deliverables and work with various people at all levels including customers to achieve personal and team objectives
Flexibility to adapt to changing priorities

Nice To Haves

Experience with ASSET is a plus

Responsibilities

Taking lead on daily activities for Enercare Finance Plan program including assessing customer calls and responding to email communications
Perform QA on contract bookings, ensuring correctness of data during activation process
Investigate and resolve customer escalations for Enercare Finance Plan and payment research inquiries ensuring a high degree of customer focus and satisfaction
Assist in projects related to process enhancements for Enercare Finance Plan
Processing and analyzing payment files to ensure accuracy of posting and adherence to payment
Investigation into payment exceptions to ensure payments are applied to correct account
Month end processing and reporting
Monitor and act on customer inquiries for payment research and pre-authorized payment enrolments
Assist in projects related to improving current payment solutions
Work closely with Operations Analysts and Operations Manager
Create and update all process documentation for accountabilities under this role
Analysis of any system related or data sync exceptions, making any necessary corrections as required
Assist with UAT testing or any project related tasks as required