Operations Specialist (Senior Living)

DMG • Philadelphia, PA

5d

About The Position

The Operations Specialist provides interim leadership and operational oversight to assigned Independent Living communities during leadership vacancies, transitions, or other critical business needs. The role supports continuity of operations, financial performance, resident satisfaction, and occupancy goals while upholding company standards. The position is full-time, based in the Mid-Atlantic region (NY, NJ, PA, DE, MD, DC, or VA), involves 95% travel, and requires a traditional leadership workweek with flexibility for business and operational needs and on-call availability for emergencies. Extended assignments may be required based on business needs.

Requirements

• Minimum of three years of management experience, preferably in senior living, hospitality, or a related service-oriented industry.
• Experience overseeing daily operations, financial performance, budgeting, and expense management.
• Demonstrated ability to lead, coach, develop, and manage high-performing teams.
• Demonstrated success managing operating expenses and achieving occupancy goals.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to adapt quickly, manage competing priorities, and lead effectively through periods of transition.
• Willingness and ability to travel frequently and remain on assignment for extended periods based on business needs.

Nice To Haves

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred.
• Previous sales, marketing, or business development experience preferred.

Responsibilities

• Provide interim leadership and operational oversight to assigned communities to ensure continuity, stability, and operational excellence.
• Lead, coach, and support community leadership teams, fostering a positive, collaborative, and resident-focused environment.
• Oversee daily operations, including resident experience, service quality, safety, and compliance with company standards.
• Manage community financial performance, including budgets, operating expenses, labor costs, and profit and loss.
• Partner with regional leadership and sales teams to implement marketing and business development strategies that support occupancy, referrals, and move-ins.
• Build relationships with residents and families, address concerns, and support resident satisfaction and engagement.
• Oversee departmental performance, accountability, operational efficiency, and alignment with community goals.
• Support recruitment, onboarding, training, and development of Executive Directors and community leadership team members.
• Identify operational challenges, implement solutions, and promote best practices across assigned communities.
• Ensure compliance with company policies, safety protocols, risk management practices, and applicable regulatory requirements.
• Collaborate with regional leadership to monitor community performance, communicate priorities, and implement improvement plans.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off
• Paid holidays
• 401(k) with employer match
• Paid training and career growth opportunities
• Wellness-related benefits
• Employee Assistance Program (EAP)
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed