Operations Specialist-CVRC

The Risher Companies•Miami, AZ

1d•Onsite

About The Position

The Operations Specialist supports the day to day operations of the Cobre Valley Recreation Center and ensures an exceptional experience for members and guests. This role oversees inventory control, membership management, front desk supervision, marketing and communications, administrative workflows, scheduling, customer service, and facility standards.

Requirements

Experience in recreation, fitness, hospitality, retail or community center operations
Supervisory experience in customer-facing environments
Knowledge of scheduling and staffing coordination
Competency in use of MS Office software, database software, Canva and social media websites
Excellent organizational skills and attention to detail
Excellent time management skills with the ability to meet deadlines
Strong problem-solving skills
Strong leadership skills
Excellent written and verbal communication
Ability to adjust schedule to meet company needs, may include occasional nights and weekends
Strong communication skills; Bilingual English/Spanish a plus
Ability to stand for long periods of time and to lift up to 50 pounds
Current CPR for the Professional, AED, First Aid, and Arizona Food Handlers Card or ability to obtain within the first ninety (90) days of employment.

Responsibilities

Oversee front desk staff including providing directives on daily assignments, training, coaching, and coverage planning
Ensure outstanding customer service at check in, point of sale, and member inquiries
Manage membership processes including signups, renewals, cancellations, holds, and account updates
Resolve membership escalations and service issues with timely follow through
Maintain inventory control for supplies, retail items, concessions and program materials.
Perform ordering, receiving, labeling, storage, and monthly reconciliations
Track equipment condition and coordinate maintenance requests and vendor services
Support safety and cleanliness standards including walkthroughs and incident reporting
Plan and post content across social media channels
Create flyers, digital signage, and email campaigns utilizing Canva
Monitor engagement metrics and recommend improvements
Maintain website and calendar content
Build and publish weekly staff schedules
Coordinate facility reservations
Support instructors with rosters, attendance, and setup
Assist with special event planning and logistics
Maintain accurate records including memberships, attendance, inventory, and invoices
Prepare reports on membership activity, sales, and operational metrics
Support policy updates, SOPs, and training materials
Build positive relationships with members, partners, and vendors
Partner with leadership to implement programs and improve services and the overall community of the Recreation Center
Uphold a welcoming, inclusive environment