Operations Specialist

JAS•Sterling, VA

12d•Onsite

About The Position

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services. This role is responsible for facilitating the movement of products/equipment/materials in/out of the country, via air freight or ocean freight, in accordance with organizational policy and procedure, and within compliance of relevant local, country and international laws and processes. To provide customer service to exporting customers: bookings, rates, document production, accounting, agent interaction, and problem resolution.

Requirements

Excellent organizational skills.
Excellent written and verbal communication skills.
Strong computer skills including Microsoft Office suite.
Detail oriented, able to multitask and meet deadlines.
Self-motivated, able to work in a team and independently.
Knowledge of all customs laws, practices and procedures.
Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others.
Able to interact positively and effectively with co-workers, subordinates and supervisors.
High School Diploma or GED.
Minimum 2-5 years’ experience handling freight forwarding shipments or a combination of education and expertise required.

Nice To Haves

Additional languages are a plus.
Geographical knowledge preferred.
Cargowise (C1) experience is a plus.
Experience in freight forwarding industry is preferred.
Knowledge of US Exports Compliance is preferred.

Responsibilities

Prepare/coordinate the necessary documentation for the efficient, cost-effective and lawful execution of air and ocean transportation activities.
Knowledge/experience with ITAR and licensed commodities, to include regulations and restrictions.
Coordinate with US federal agencies (US Dept of Defense, US Dept of State, etc), as well as Foreign Militaries and Defense Contractors for their specific needs.
Work under requirements of various federal, international, and commercial contracts to deliver exceptional service and proactive communications, while maintaining compliance and contract minimum performance.
Coordinate cargo pick up/transfer.
Monitor status.
Communicate with appropriate authorities, and customers and suppliers, in all relevant territories and countries, as necessary to ensure efficient, positive and lawful relations, support and activities.
Manage/update carrier/vendor rates.
Obtain spot rates when necessary.
Communicate/correspond with overseas agents and clients in a timely manner. To include pre alert, rate requests, shipment status.
Track shipments and update customers/agents of status.
Create and maintain customer files.
Customer invoicing and payable approval.
Audit files to ensure accuracy and completion.
Interaction with coworkers in a professional and courteous manner.
Completion of US Customs AES filings and/or submission to CHB team for Import entry filings.
Managing JAS operational and customers (KPIs) Key Performance Indicators.
Assist other departments/divisions as needed, or when requested by department or branch manager.