Operations Specialist (Fishers, IN)

First Advantage Global operating Centre • Fishers, IN

20d • Onsite

About The Position

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking an Operations Specialist to join our vehicle team. This role will work with various federal, state, and country agencies to submit all necessary documentation required for fleet renewals, titles, registrations and licensing.

Requirements

• High School Diploma or GED Required.
• No prior related work experience required.
• Strong computer navigation skills.
• The ability to maintain and manage multiple computer systems simultaneously is required.
• Demonstrated proficiency in excel creating spreadsheets, v-lookup and pivot table functions.
• Excellent phone skills and ability to communicate effectively with internal and external customers, partners and stakeholders.
• Must possess a high degree of attention to detail, adaptability and the ability to multi-task.
• Passion and enthusiasm for delivering an extraordinary customer experience.
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook & Teams)
• Effectively communicate in a clear and concise manner.
• Self-motivated to achieve individual and organizational goals.
• Ability to work in a logical flow to isolate causes of problems and determine potential solutions.
• Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment.
• Ability to work collaboratively in a team environment.

Nice To Haves

• Experience within the transportation industry or Bureau of Motor Vehicles preferred.
• Salesforce experience is a plus.

Responsibilities

• Ensure inbound transactional tasks from customers received via phone, mail, or e-mail, are appropriately documented within the tasking system (RoadReady) and routed to the appropriate operational teams for fulfillment.
• Update internal systems (TFMS) with updated location and/or vehicle information as provided by our customers.
• Provide recurring reporting to customers for required documents.
• Complete administrative tasks associated with ad hoc task folder creation, citation management, and title audit support.
• Performs other duties as assigned by management

Benefits

• Professional development opportunities, such as our award-winning SOAR program
• Generous Paid Time Off Program
• Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities
• Competitive benefits (medical, dental, etc.)
• Global Employee Assistance Program (EAP) available to all team members
• Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED