Operations Specialist

CLEAResult • Remote - Oregon, OR

18d • $48,800 - $66,300 • Remote

About The Position

We are seeking a detail-oriented and collaborative Operations Specialist to support a community-based energy-efficiency program. This program works with community-based organizations across Oregon that help facilitate energy upgrades enhancing affordability, comfort and safety of homes. In this role, you will serve as a key point of contact for community-based organizations, providing guidance on residential energy efficiency program requirements and supporting clear, consistent communication across teams. This role requires candidates to reside in Oregon. You will work closely with internal program teams, community-based organizations, and external stakeholders to ensure partners have the information and support needed to successfully navigate program requirements. This role focuses on proactive partner engagement, issue resolution, and delivering a positive partner and customer experience. The ideal candidate brings strong organizational skills, a customer-service mindset, and a commitment to advancing equitable access to energy efficiency programs.

Requirements

• Reside in Oregon

Nice To Haves

• Strong organizational skills
• Customer-service mindset
• Commitment to advancing equitable access to energy efficiency programs

Responsibilities

• Build and maintain positive, professional relationships with community partners, contractors, customers, and cross-functional internal teams
• Serve as a trusted resource by clearly explaining program requirements, processes, and expectations to partners
• Support partners in navigating applications and program requirements, ensuring a smooth and successful experience
• Apply program rules and eligibility criteria consistently while exercising sound judgment within defined guidelines
• Demonstrate great attention to detail and have experience with complex data entry
• Communicate clearly and professionally—both written and verbally—when responding to questions, providing guidance, or resolving issues
• Identify trends, recurring questions, or potential compliance concerns and collaborate with internal teams to address them proactively
• Support the program exception process by gathering information, coordinating with stakeholders, and communicating outcomes
• Manage multiple priorities in a fast-paced environment while maintaining attention to detail and responsiveness
• Document partner interactions, decisions, and guidance to ensure transparency and continuity across teams

Benefits

• Medical, Dental, and Vision Insurance
• Company-paid health care concierge service
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed