Operations Specialist

J. J. Keller & Associates, Inc.•Neenah, WI

10d•Onsite

About The Position

Join a company with a purpose and a proven track record of success. For more than 70 years, J. J. Keller has helped organizations create safer workplaces and navigate complex compliance requirements. Today, we serve more than 90% of the Fortune 1000, and our continued growth is driven by talented associates who are passionate about delivering exceptional service. As an Operations Specialist, you'll play a key role in helping clients stay compliant and keep their fleets running smoothly. In this position, you'll process a variety of client requests for our Drug & Alcohol, Driver Qualification and Vehicle Services. If you enjoy problem-solving and detailed work this is an excellent opportunity to grow your career with a respected industry leader.

Requirements

2+ years of professional services experience utilizing Excel.
Proficient in MS Office Suite with a heavy focus on Excel.
Strong organizational, problem solving, communication, and critical thinking skills.
Ability to apply regulatory knowledge in a variety of situations.
Independent and strong decision-making skills.
Ability to deal with ambiguity.
Desire to meet and exceed client expectations.
Willingness to participate in background check/fingerprinting requirements at state or local authorities to obtain access as needed to fulfill services.

Nice To Haves

Post-secondary education in a business-related field preferred.
In lieu of degree or experience, would consider a combination of education and related office experience.
Knowledge of local, state, federal regulations pertaining to vehicle credentialing desirable.

Responsibilities

Processes vehicle transactions such as credentialing new units, ownership transfers, annual renewals, replacement plates, etc. in an accurate and timely manner.
Assists with assembly of random selection packets, generation of ePassports and/or sending of random selection information to appropriate parties.
Requests and monitors client funds for transactions. Reconciles accounts and requests additional funds when needed.
Identifies and fixes issues pertaining to transactions in a timely manner. Works with appropriate internal and external resources as applicable.
Independently utilizes internal and external resources (state websites, vendors, training, experience) to determine the correct and most efficient method to complete the work order.
Resolves issues directly with the state when processing errors occur on behalf of the client.
Acquires and maintains in-depth knowledge of the applicable local, county, state, and federal regulations that pertain to vehicle services transactions.
Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.