Operations Specialist (Wire Transfer Ops)
About The Position
As an Operations Specialist, you will support and manage the day-to-day transactions of UMB’s wires for domestic and international clients. As the primary task of taking wire instructions, you will be a vital part to the continued success of UMB’s wires team and electronic payments department. This role is hybrid (Mon through Thu on-site / Fri remote; 9:30 – 6 PM) at the UMB Technology & Operations Center located in downtown Kansas City, MO. How you will spend your time: Taking domestic and international wire instructions from clients and internal partners over the phone Process foreign checks, OFAC, and perform confirmations. Process exception or escalated tasks for time critical or high-profile issues to ensure satisfactory resolution. Communicate timely and effectively with all clients (including high profile clients) and/or internal and external business partners. Maintain knowledge, understanding, and follow all bank policies and procedures. Investigate exceptions and/or errors to identify cause and corrective action. Assist manager with daily workflow assignment, monitoring productivity, training, maintaining quality metrics and resolving incidents. Participate in quality assurance and disaster recovery testing, or other projects as assigned by manager. Understand and remain current on related industry activity, changes, regulations, announcements. Process daily work associated with your department including but not limited to account or file reconciling, prep work for processing, post adjustment entries, research and resolve or escalate operational or transactional issues. Identify potential process improvements and implement documented solutions along with developing new or updating procedures. Ability to utilize technical aptitude that allows for quick learning of company systems, platforms, and products. Perform other duties as assigned.
Requirements
- Associate degree or equivalent experience
- Five (5) years’ experience with banking or financial processing or equivalent experience
- Demonstrates attention to detail, organization, and time management skills.
- Ability to communicate clearly with coworkers, managers, business partners, and clients, written and verbally.
- Ability to utilize technical aptitude that allows for quick learning of company systems, platforms, and products.
- Demonstrates ability to work effectively in a team environment.
- Demonstrate knowledge of risk types and ability to mitigate independently or escalate appropriately.
- Possesses strong customer services skills.
- Ability to work autonomously, escalating issues or problems as appropriate.
- Ability to recognize errors, issues, special requests, or inconsistencies in daily operations to solve or escalate to appropriate associate or manager.
- Demonstrates organization/time management and ability to perform job functions with numerous interruptions.
- Applicants must have legal authority to work in the United States.
- Work Visa sponsorship is not available for this position.
Responsibilities
- Taking domestic and international wire instructions from clients and internal partners over the phone
- Process foreign checks, OFAC, and perform confirmations.
- Process exception or escalated tasks for time critical or high-profile issues to ensure satisfactory resolution.
- Communicate timely and effectively with all clients (including high profile clients) and/or internal and external business partners.
- Maintain knowledge, understanding, and follow all bank policies and procedures.
- Investigate exceptions and/or errors to identify cause and corrective action.
- Assist manager with daily workflow assignment, monitoring productivity, training, maintaining quality metrics and resolving incidents.
- Participate in quality assurance and disaster recovery testing, or other projects as assigned by manager.
- Understand and remain current on related industry activity, changes, regulations, announcements.
- Process daily work associated with your department including but not limited to account or file reconciling, prep work for processing, post adjustment entries, research and resolve or escalate operational or transactional issues.
- Identify potential process improvements and implement documented solutions along with developing new or updating procedures.
- Ability to utilize technical aptitude that allows for quick learning of company systems, platforms, and products.
- Perform other duties as assigned.
Benefits
- Paid Time Off
- a 401(k) matching program
- annual incentive pay
- paid holidays
- a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
- health savings, flexible spending, and dependent care accounts
- adoption assistance
- an employee assistance program
- fitness reimbursement
- tuition reimbursement
- an associate wellbeing program
- an associate emergency fund
- various associate banking benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
