Operations Specialist, Transportation

Cypress-Fairbanks Independent School District•Cypress, TX

3d•Onsite

About The Position

This role is responsible for developing and maintaining the routing plan for various student programs, investigating route concerns, supporting field trip operations, managing equipment and software, and ensuring accurate record-keeping and reporting for the transportation department. The specialist will also communicate route plans and modifications to personnel, troubleshoot issues, and serve as a substitute bus driver when needed. The position requires strong communication, customer service, and technical skills, with the ability to work under pressure and meet deadlines.

Requirements

Possess a high school diploma or GED
Possess and maintain a clear and valid Texas commercial driver’s license with Passenger (P) and School Bus (S) endorsements preferred
One (1) years’ experience as a school bus driver or as a transportation professional preferred
One (1) years’ experience routing in public schools preferred
One (1) years’ technical experience preferred
Ability to communicate with diverse internal and external publics, in both verbal and written formats
Proficient in the use of personal computer, Microsoft Office applications, e-mail, internet and departmental specific applications, etc.
Ability to learn and efficiently utilize transportation services software and hardware
Ability to read and understand documents including District policies and department guidelines
Possess the ability to work under pressure and regularly meet deadlines
Possess excellent customer service skills
Competent in data management, record management, and general office procedures
Ability to speak, read and understand the English language
Ability to safely operate a school bus

Responsibilities

Develop and maintain the routing plan for regular education, special needs and special program responsibilities, including McKinney-Vento and Foster student programs, to ensure safe, timely, and efficient runs/routes in accordance with the Texas Education Agency and CFISD policies and department procedures
Investigate internal route concerns, including direct observation of concern and electronic review of pertinent data
Develop and oversee regular and consistent student assignments to routes and reports to campuses, maintaining stop pool stops, assigning and routing employee student shuttles, health notations on routes
Support field trip operations as needed, including the billing process
Access and utilize printed/electronic user manual for installed equipment/printers
Maintain accurate, updated records of equipment inventory and customer support calls
Communicate route plans and modifications to the transportation personnel and school personnel, through approved transportation software
Communicate and collaborate with transportation personnel and school personnel to ensure appropriate routes are created to accommodate special needs student behaviors and their related equipment needs
Maintain and support installed equipment and software as well as campus needs
Troubleshoot driver/student ID card issues
Create and maintain and student information system access for all drivers and campus users
Answer and routing telephone calls
Assist in the production of requested reports, such as on-time performance, scan reports, etc.
Research and communicate issues and resolutions with school personnel
Assist with the execution of state counts, state routes, and the compilation of data for Texas Education Agency reporting
Compile, maintain, and file all physical and electronic reports, records, and other documents required
Serve as a substitute bus driver as needed
Maintain a clean and orderly workstation
Maintain confidentiality of information
Regular and reliable attendance is an essential job function
Perform other duties as assigned