Operations Specialist Quality System

Purolator • Toronto, ON

4d • Hybrid

About The Position

This role will be responsible for identifying opportunities for improvement by sourcing data from various customer feedback sources, applying statistical and benchmarking techniques to trend data to identify opportunities for improvement, and providing data to represent service failures. The schedule for this role is a hybrid role being in the office 3 days a week.

Requirements

• 1–3 years of relevant experience
• Project Management Skills.
• Ability to lead teams.
• Proficient in Minitab, PowerPoint, Word, Excel, and other statistical programs.
• Customer Focus.
• Ability to adapt information or presentation relative to the current audience
• Continuous Improvement.
• Excellent Communication Skills.
• Problem-solving Skills.
• Analytical and Statistical Skills.
• Ability to work in a fast-paced environment and deliver timely and quality reports.

Responsibilities

• Apply statistical and benchmarking techniques to trend data to identify opportunities for improvement and provide data to represent service failures.
• Responsible for requesting additional reports or data exports from Innovapost or other areas of the organization.
• Analyze data and identify opportunity areas (example: top root cause for complaints).
• Preparation and submission of timely reports summarizing research findings in a way that identifies current trends, root cause, opportunities for improvement, and recommendations.
• Prepare data in a format to be presented to various levels in the organization by the Quality department (Hubs) team.
• Presentation of findings and recommendations in a format effective for various levels of the organization.
• Identify related data from other internal departments/sources which could support findings.
• Confirm findings with other PCL staff where required.
• Meet with a cross-functional team to review findings, provide clarity, and create action plans to correct the root cause.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree